Barhead has created Rona the Chatbot using Microsoft’s Power Virtual Agents to answer questions that Australians may have about the novel coronavirus and its impact on their workplace.
Benefits of Bots
Many organisations are facing a huge increase in the number of questions, from both staff and customers, who want to know how COVID-19 affects their employment and services.
- Information Dissemination
A bot can serve as the central go to point for team members to get relevant information within the organisation or to service customer enquiries. Rona can also be quickly deployed in Microsoft Teams and on other channels including Slack and Facebook.
- Easily service customer and employee inquiries
Use the bot to respond to common questions of your customers or team members.
- Ready to use bot
Easily implement a bot requiring only minor configuration to support the conversational topics and language that is specific to your organisation.
Included Activities
Barhead will implement a chat bot using Power Virtual Agents that comes with pre-defined trigger phrases and topics, covering the most commonly asked questions about COVID-19 in Australia.
Barhead will work with you to refine the conversational topics and trigger phrases so that the bot adheres to your organizational policies, information and language.
Training and support to help you maintain your bot beyond deployment; monitoring performance and identifying additional topics to add to your bot, poor performing topics and reasons for conversation abandonment.
Option to connect your bot to your other business systems, to enable it to authenticate users, retrieve information or take specific action.
Option to connect your bot to your live chat service, to enable the bot to escalate to an agent.
We can help you implement your own bot and demonstrate how PVA can provide a cost-effective solution for your business. Learn more here.
