Agent, Power Virtual Agent- Episode 3: Understanding Entities

Hello Everyone

Hope you’re all keeping safe. For information on how to keep yourself safe from COVID-19 visit https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public

This episode of Power Virtual Agents (PVA) is about understanding ‘Entities’ in PVA.

This is for us #nocodemonkeys to leverage the power platform. Following is covered in the video:

• Entities in PVA
  • To better understand a user’s intent
  • Think of it as an information unit like age, gender, shirt size, city, post code etc.
  • Prebuilt entities in PVA
  • Custom entities in PVA

• Creating a custom entity
  • Enter name
  • List method preselected
  • Smart matching
  • Synonyms

• Entities in a conversation
  • Identify
  • User options
• Slot filling
  • Extracted values in an object

See you in the next episode.

Hope it helps!

Stay safe!