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Issue from Forms 'Get response details' Flow item

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Posted on by ramseygreg

** this issue just started happening Friday morning after the MS forms outage.

I have a form and Flow that has been working great for the last year, and it just stopped working on Friday, Dec 7th -I now receive "not found" error on "Get response details". If I edit the flow and look at the 'Get Response Details" step, and attempt to browse for forms, it only shows me new forms that I've created since Friday -all other forms don't appear in the drop-down - so it's like suddenly flow can't see the old forms. I've tried from a blank form as well as from template to no avail.

I'd like to submit a case to support, but looks like I have to upgrade to 'premium' to do that? I'd like to avoid the need to upgrade - we're on a non-profit license right now.

Thanks,

Greg

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v-yamao-msft on at

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Hi @ramseygreg,

What’s your current situation? Are you still having the issue?

How long had the old forms and the flows that using the old forms been created?

Could you get all the forms when creating a new flow?

The issue could not be reproduced by me. If you are still having the issue, please free post back with more details, I will help report it.

Best regards,

Mabel

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ramseygreg 6 on at

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Yes, issue still exists. I did duplicate the form (with a template link) and flow sees the new form. Flow still does not see my older forms (some are more than a year old).

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v-yamao-msft on at

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Hi @ramseygreg,

The issue could not be reproduced by me. Please help collect the following info:

what’s your location?

Please provide a screenshot and URL of the flow

Please provide a screenshot of the error message

Please share some more info on the forms

Best regards,

Mabel

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ramseygreg 6 on at

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1. I'm in Seattle, WA

I don't see where I can 'upload' or paste images to this dialog.

My Original form

My Flow, where I cannot see the forms.

I'd be happy to get on a Skype session to demo and troubleshoot.

As mentioned, I copied the form, and can see the new form. But when I go into flow, none of my older forms are visible anymore (this stopped working last Friday).

Greg

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v-yamao-msft on at

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Hi @ramseygreg,

Thanks for updating.

I have reported it.

I will back to you once I got any updates.

Best regards,

Mabel

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v-yamao-msft on at

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Hi @ramseygreg,

I have some updates for you.

From the screenshot you provided, it seems that the form has been moved into “Group forms”. Group forms are very different scenario, currently we don’t support group forms in flow.

Best regards,

Mabel

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ramseygreg 6 on at

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Thanks for the info - I'm not aware of any documentation that tells me that's an issue, so didn't know that was going to break my process.

and now, I don't see how to move a form back from a group to my personal space - if you have any ideas on how to perform that, please let me know.

Greg

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v-yamao-msft on at

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Hi @ramseygreg,

I am afraid that it might be not possible to move a from Group forms back to My forms.

I have seen similar request on Forms at here for your reference:

https://microsoftforms.uservoice.com/forums/386451-welcome-to-microsoft-forms-suggestion-box/suggestions/34680307-copy-from-my-forms-to-group-forms

Best regards,

Mabel

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