Copilot Refresh Button Option

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Posted on 10 Jan 2024 22:48:56 by vickytorres

Hello,

Is there a way to have the Refresh button available with my bot on the front end so that the user can easily refresh the session if needed? Currently, I only see this option in the backend, when in Test mode. Is there a way for me to have this option easily available?

Thanks!

Copilot refresh button.png

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remidyon on 16 Jan 2024 at 14:01:03

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Re: Copilot Refresh Button Option

This feature is not available out of the box. However you could develop it if you create a custom canvas for the chat window.

You can submit a request for this feature here: https://aka.ms/CopilotStudioFeatureRequest
vickytorres 5 on 12 Jan 2024 at 21:42:37

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Re: Copilot Refresh Button Option

Thank you @remidyon

I have put the "start over" instruction in the bot logic but was wondering if having a "restart button" was currently an option in Copilot? This way the user can easily restart the conversation whenever needed.

If this feature isn't yet available, could I put in a request with you to get this? I feel it would be a very helpful feature to have. 🙂

Thank you!
remidyon on 12 Jan 2024 at 20:42:17

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Re: Copilot Refresh Button Option

Hi @vickytorres
The refresh button does the same as the "start over" instruction (which triggers the corresponding topic). You could build a quick reply in your bot logic to trigger that topic (or simply type in "start over" at any time)