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Power Platform Community / Forums / Power Apps - Building Power Apps / Cannot connect to mapp...
Power Apps - Building Power Apps
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Cannot connect to mapping service power apps check your internet connection

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Posted on by CU24111025-0

I’m encountering the following error across all my apps with maps:
"Cannot connect to mapping service. Check your internet connection or visit Azure Status for more information."

Here’s the situation:

  • My internet connection is stable.
  • I’ve checked the Azure Status page, and no issues are reported.
  • The apps have been working fine with maps until today when this error started appearing.
  • The Address Input field also doesn’t provide location suggestions anymore.

I haven’t recently made any changes to the apps or enabled new features.

Has anyone else experienced this issue? Could it be related to a backend service outage or a configuration problem? Any tips for troubleshooting would be appreciated!

Categories:
Connectors
Using Apps Using Formulas
General Questions
Copilot
Mobile App
Connecting to Data
Screenshot 2024-1...
I have the same question (5)
  • Suggested answer
    SaiRT14 Profile Picture
    SaiRT14 1,988 Super User 2025 Season 2 on at
    Cannot connect to mapping service power apps check your internet connection
    Pls try the following:

    • Check Azure Maps Account: Verify your Azure Maps account is active and subscription limits haven’t been exceeded in the Azure Portal.

    • Validate API Key or Connection String: Ensure the API key or connection string used in the app is correct and active. Regenerate if necessary.

    • Test Azure Maps Connection: Use tools like Postman to test Azure Maps API connectivity to isolate the issue.

    • Inspect Address Input Field: Confirm the Items property in Power Apps is properly configured with the Azure Maps API key.

    • Verify App Settings: Check the Azure Maps Connector in Power Apps and ensure the data source is authorized.

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