Skip to main content

Notifications

Power Apps - Building Power Apps
Unanswered

Cannot connect to mapping service power apps check your internet connection

Posted on by

I’m encountering the following error across all my apps with maps:
"Cannot connect to mapping service. Check your internet connection or visit Azure Status for more information."

Here’s the situation:

  • My internet connection is stable.
  • I’ve checked the Azure Status page, and no issues are reported.
  • The apps have been working fine with maps until today when this error started appearing.
  • The Address Input field also doesn’t provide location suggestions anymore.

I haven’t recently made any changes to the apps or enabled new features.

Has anyone else experienced this issue? Could it be related to a backend service outage or a configuration problem? Any tips for troubleshooting would be appreciated!

  • Suggested answer
    SaiRT14 Profile Picture
    SaiRT14 1,318 on at
    Cannot connect to mapping service power apps check your internet connection
    Pls try the following:
    • Check Azure Maps Account: Verify your Azure Maps account is active and subscription limits haven’t been exceeded in the Azure Portal.

    • Validate API Key or Connection String: Ensure the API key or connection string used in the app is correct and active. Regenerate if necessary.

    • Test Azure Maps Connection: Use tools like Postman to test Azure Maps API connectivity to isolate the issue.

    • Inspect Address Input Field: Confirm the Items property in Power Apps is properly configured with the Azure Maps API key.

    • Verify App Settings: Check the Azure Maps Connector in Power Apps and ensure the data source is authorized.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November 2024 Newsletter…

November 2024 Community Newsletter…

Community Update Oct 28…

Power Platform Community Update…

Tuesday Tip #7 Community Profile Tips…

Welcome to a brand new series, Tuesday Tips…

Leaderboard

#1
WarrenBelz Profile Picture

WarrenBelz 143,532

#2
RandyHayes Profile Picture

RandyHayes 76,308

#3
Pstork1 Profile Picture

Pstork1 64,050

Leaderboard