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Power Platform Community / Forums / Power Automate - Power Automate Mobile App / Power Automate iOS App...
Power Automate - Power Automate Mobile App
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Power Automate iOS App Crashing Immediately

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Posted on 20 Aug 2021 16:37:26 by JimEdgeton 19

iOS version = 14.6

iPhone model = 7

 

My team member and I have started using the "Buttons" functionality in the Power Automate app, which has been great. This past week, my Power Automate app started crashing immediately upon opening (<1 second). This error message (see below) quickly flashes and then the app crashes and brings me back to the home screen. My other team member doesn't have any problems opening their app, so I don't think it's a corporate policy change (ex: app being blocked).

 

The only thing I can think that changed is my corporate/Microsoft password on Monday (same day this started). However, I don't know how to be prompted to put in my new password before the app crashes. I've deleted the app entirely from my phone (hoping that would wipe the login data), but re-installing/launching the app results in the same behavior.

 

Any advice on how to fix this? Thank you!

 

iOS_error_message_PowerAutomate.jpeg

I have the same question (0)
  • Jouberva Profile Picture
    Jouberva 19 on 26 Jul 2022 at 04:59:10
    Re: Power Automate iOS App Crashing Immediately

    Hello,

    for me is working fine like this:

    1. Close the Power Automate app
    2. Put phone into Airplane mode
    3. Disable wifi
    4. Open the Power Automate app (does not crash)
    5. Brought back to "Get Started" initalization screen. Click "Get Started"
    6. Window "Choose my account" appears
    7. Turn Airplane mode OFF (do not activate wifi, use only 4G/5G)
    8. Select my account to sign-in
    9. Open Authenticator and login with MFA
    10. App begins crashing again.
    11. Repeat all steps 1-3 anytime I need to open the app again.

     

  • unfeomateo1 Profile Picture
    unfeomateo1 4 on 13 Jun 2022 at 20:15:53
    Re: Power Automate iOS App Crashing Immediately

    Same problem here. One account on my authenticator. Anyone fix this?

  • TM2021 Profile Picture
    TM2021 4 on 08 Mar 2022 at 09:18:04
    Re: Power Automate iOS App Crashing Immediately

    Thanks for reply. No, do not have Authenticator app on devices where we are testing & facing this issue. Opened Microsoft Support ticket but they seems so clueless

  • Verified answer
    JimEdgeton Profile Picture
    JimEdgeton 19 on 07 Mar 2022 at 22:31:50
    Re: Power Automate iOS App Crashing Immediately

    Following up to my own post on this workaround, I managed to figure out the root cause. The "Microsoft Authenticator" app on my iPhone had two different Microsoft accounts associated to it. I believe when Power Automate app launched, it was getting confused on which MS account to log in as and then crashed. I think I first tried "reseting" my entire iPhone and then removed the unneeded MS account from Microsoft Authenticator for Power Automate to start working again. I could not tell you confidently that the iPhone "reset" was a necessary step though. I'd first check if you have multiple accounts in your Microsoft Authenticator app and remove one of them.

  • Cyberj Profile Picture
    Cyberj 7 on 07 Mar 2022 at 09:08:06
    Re: Power Automate iOS App Crashing Immediately

    Yes, I post the comment of Jim that worked for me:

    1. Close the Power Automate app
    2. Put phone into Airplane mode
    3. Open the Power Automate app (does not crash)
    4. Account tab > Sign Out
    5. Brought back to "Get Started" initalization screen. Click "Get Started"
    6. Window "Choose my account" appears
    7. Turn Airplane mode OFF
    8. Select my account to sign-in
    9. App works as expected while it's open. If I close the app, it begins crashing again.
    10. Repeat steps 1-9 anytime I need to open the app again.
  • TM2021 Profile Picture
    TM2021 4 on 07 Mar 2022 at 08:56:00
    Re: Power Automate iOS App Crashing Immediately

    Anyone found fix for this issue?

  • Cyberj Profile Picture
    Cyberj 7 on 05 Feb 2022 at 20:52:01
    Re: Power Automate iOS App Crashing Immediately

    Genius! Worked for me too

  • gavinleung Profile Picture
    gavinleung 216 on 11 Oct 2021 at 04:23:35
    Re: Power Automate iOS App Crashing Immediately

    My device was unregistered to the MDM policy of my ex-employer. But there was one day I deleted an entry on MS Authenticator, this issue happened .... 

     

    I believe this is a bug. 

  • gavinleung Profile Picture
    gavinleung 216 on 11 Oct 2021 at 04:22:19
    Re: Power Automate iOS App Crashing Immediately

    I am using the same way. It's a workaround, not a fix. Team MS, please get it fixed. 

  • JimEdgeton Profile Picture
    JimEdgeton 19 on 27 Aug 2021 at 15:33:00
    Re: Power Automate iOS App Crashing Immediately

    I managed a workaround for this, but not able to resolve the root issue:

    1. Close the Power Automate app
    2. Put phone into Airplane mode
    3. Open the Power Automate app (does not crash)
    4. Account tab > Sign Out
    5. Brought back to "Get Started" initalization screen. Click "Get Started"
    6. Window "Choose my account" appears
    7. Turn Airplane mode OFF
    8. Select my account to sign-in
    9. App works as expected while it's open. If I close the app, it begins crashing again.
    10. Repeat steps 1-9 anytime I need to open the app again.

    At a glance, this seems like an app bug, but any additional thoughts would be helpful (or recommendations to properly report it as a bug).

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