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Production environment gone missing

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Posted on 15 Mar 2019 16:46:06 by CmeClimb

A production environment in my PowerApps tenant has gone missing. The environment was intitially set up as a trial environment many months ago, and was subsequently promoted to a production environment as the trial expiry approached. The conversion was on or around February 22nd, and we noticed the environment missing this morning; it is not found in the environment dropdown, nor in the Admin Center. Direct links to Advanced Settings (i.e. https://org[MyMissingOrg].crm.dynamics.com/main.aspx?settingsonly=true#623008556) error out:

XML Parsing Error: no root element found
Location: https://org[MyMissingOrg].crm.dynamics.com/main.aspx?settingsonly=true#623008556
Line Number 1, Column 1:

I can provide more details, but confidentiality is a concern, so would like to retain that info for now. Any suggestions for troubleshoting or escalation would be appreciated.

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MarrinerDev on 10 Aug 2021 at 01:39:47

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Re: Production environment gone missing

@v-yuxima-msft I am getting the same issue that I have created a couple of production environments but shortly after, they disappear from my list of environments. However, our global admin can see them in their list on the global admin page.
CmeClimb 4 on 13 May 2019 at 17:57:36

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Re: Production environment gone missing

I had to shepherd the ticket through MS Support. They were helpful, though a bit slow. Admittedly, I didn't press very hard. The environment, though production, wasn't critical path, and dealing with a week of absence wasn't burdensome.
stickyfingers 4 on 12 May 2019 at 12:58:47

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Re: Production environment gone missing

This has happened to us too. How was your situation resolved?
CmeClimb 4 on 18 Mar 2019 at 13:00:41

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Re: Production environment gone missing

@v-yuxima-msft,

The environment itself is missing from the environment drop-down in the PowerApps "home" page, and the Admin Center. The same can be observed in other browsers, and by other users that have appropriate access, all with valid accounts and E3 + PowerApps P2 licences.

We also haven't gotten close to our limit for number of Trial/Production environments, so that shouldn't be an issue.

I've raised an official ticket w/MS, so if there's a resolution, and anything that can be reported back, I'll update this thread.
Thanks,
Chris
v-yuxima-msft on 18 Mar 2019 at 07:53:10

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Re: Production environment gone missing

Hi @CmeClimb ,

Do you mean the product environment is missed in your Admin Center's environment list?

Could you please try with another browser?

Do you have one valid account?

What liscense do you have?

More information:

environments-overview

Hope this could be helpful.

Best Regards.

Yumia