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Session Id : W2T8j4KuHRROf0rIaoh1sZ
Power Automate - Building Flows
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might I use Flow to send links to a Qualtrics survey?

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Posted on 14 Aug 2018 00:59:01 by 20

My boss wants our support team to log customer interactions in SharePoint.

 

When a case is closed (that is, when the customer question is answered / issue is resolved), we'll add a Close Date in a SharePoint column, triggering a flow sending an email to the customer which will contain a link to a Qualtrics survey.

 

Is this plan feasible / possible?  

 

Thanks for your assistance.

 

  • v-yamao-msft Profile Picture
    on 15 Aug 2018 at 08:58:35
    Re: might I use Flow to send links to a Qualtrics survey?

    HI @mrfishe2,

     

    Do you want to send an email to the customer when a Date column is filled with value in a list?

     

    If yes, you could consider using the SharePoint trigger When an item is created or modified, then the Office 365 Outlook action Send an email.

     

    In the email body, insert a URL to the survey, and make sure enable Yes for the Is HTML field. The URL to the survey could be configured as:

    <a href=”the link to the survey”> click here go to the survey</a>

     

    Please take a try with it and feel free post back if you need more help.

     

     

    Best regards,

    Mabel Mao

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