Skip to main content

Notifications

Community site session details

Community site session details

Session Id : Z4KGLxskVcGrrC1JNZRFuC
Power Automate - Power Automate Mobile App
Unanswered

Can not login on Samsung Galaxy S7 (Android version 8.0.0, App version: 2.36.0)

Like (0) ShareShare
ReportReport
Posted on 28 Apr 2020 18:05:53 by 24

Using "Normal" mode:

After entering my password I receive the error: "There was a problem signing in. Please try again, or sign in with a different account"

 

Using "GCC" mode:

I am able to get passed the login screen, but get stuck on the "welcome to power automate: before you start, please choose your country and accept the terms screen" with the error "It seems there was a problem. Please Try Again"

 

I've:

  • Verified login credentials (I can sign on using a borrowed IOS device just fine)
  • Deleted app/cache
  • Uninstalled, and re-installed the app -- multiple times.

 

Phone: Samsung Galaxy S7

Android version: 8.0.0

App version: 2.36.0

  • Community Power Platform Member Profile Picture
    on 10 Feb 2021 at 13:53:12
    Re: Can noit login on Samsung Galaxy S7 (Android version 8.0.0, App version: 2.36.0)

    This solution has been working for me since at least 4 "new password"-cycles and it is getting tedious. 
    The site you get the old version from, apk, I just want to scream from all the ads and stuff!
    Since every other app from Microsoft works, i wonder why this is so stubborn and impossible to fix?

  • ESWIT-BrianB Profile Picture
    3 on 15 Oct 2020 at 15:28:25
    Re: Can noit login on Samsung Galaxy S7 (Android version 8.0.0, App version: 2.36.0)

    I am experiencing the same issues with a Note 8. I have tried re-installing, clearing cache, deregistering in Authenticator app, the downgraded APK, etc.

    I now have a case open w/ MS support and if they can't resolve it, I will wipe/reload my phone.

     

    I have read online that this can be an issue with the Microsoft Authenticator app itself being present on the phone and using the same credentials as the Flow app - however, I have 8 users in here so if I have to remove them all, I might as well reset my phone too for all the hassle of resetting this all up.

     

    The fact that the latest release of Power Automate for Android is from Sept 2019, long before all this modern authentication/MFA stuff became more mandatory, is quite telling to me. Tell me again, Microsoft, about how you and Samsung are working together to make Samsung the "Windows Phone"....

  • pbo Profile Picture
    11 on 12 Oct 2020 at 09:51:09
    Re: Can noit login on Samsung Galaxy S7 (Android version 8.0.0, App version: 2.36.0)

    Same issue here on Samsung S7 + same issue with 2.35.0 apk  😞

  • Alice_italy Profile Picture
    58 on 13 May 2020 at 12:42:32
    Re: Can noit login on Samsung Galaxy S7 (Android version 8.0.0, App version: 2.36.0)

    SOLVED 

     

    1. uinstall the app on your device (exit from BETA test)

    2. search power flow 2.35.0 apk on Search Engine

    3. install app v.2.35.0

    4. login

     problem solved

     

    if you want the latest version, you can update from PlayStore

     

    tested on the devices where previously don't work well

     

  • Alice_italy Profile Picture
    58 on 13 May 2020 at 10:56:11
    Re: Can not login on Samsung Galaxy S7 (Android version 8.0.0, App version: 2.36.0)

    the same issues on 

     

    OPPO A5 2020

    HUAWEII P7 LITE

     

    instead, login well on

    XIAOMI MI A2 LITE

    ASUS ZENFONE 6

    HONOR 9 LITE

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Understanding Microsoft Agents - Introductory Session

Confused about how agents work across the Microsoft ecosystem? Register today!

Warren Belz – Community Spotlight

We are honored to recognize Warren Belz as our May 2025 Community…

Congratulations to the April Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
WarrenBelz Profile Picture

WarrenBelz 146,745 Most Valuable Professional

#2
RandyHayes Profile Picture

RandyHayes 76,287 Super User 2024 Season 1

#3
Pstork1 Profile Picture

Pstork1 66,091 Most Valuable Professional

Leaderboard

Featured topics

Loading started