Waiting for an Approval

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Posted on 12 Nov 2021 13:02:40 by JoPro

Hello

I have an approval flow set up that requires multiple people to approve something. Everyone has responded and it is just sitting at the waiting for approval stage - it won't progress onwards despite all responses being in. Any thoughts?

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ScottShearer 25,223 Most Valuable Professional on 12 Nov 2021 at 16:40:47

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Re: Waiting for an Approval

@JoPro

Is this a one time issue or does it happen every time?
JoPro 22 on 12 Nov 2021 at 16:07:48

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Re: Waiting for an Approval

Is it possible for it to hang for no reason? I checked and I definitely had responses from everyone. I cancelled it and it triggered the rest of the flow. I have re-entered the approval of but it looked fine
ScottShearer 25,223 Most Valuable Professional on 12 Nov 2021 at 15:54:10

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Re: Waiting for an Approval

@JoPro

I don't see anything obviously wrong with the Flow.

If you have more than 1 approval action prior to this approval in your Flow, check to make sure that you selected the correct Approval ID.

I would also verify with all the approvers that they have taken action - don't take their word for it 🙂

I would ask for a screen shot of the Approvals section under Action items on the Flow site.
JoPro 22 on 12 Nov 2021 at 15:20:19

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Re: Waiting for an Approval

Get task comes directly after Create an approval (flow is to big for one picture)
ScottShearer 25,223 Most Valuable Professional on 12 Nov 2021 at 15:03:39

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Re: Waiting for an Approval

@JoPro

Can you post a screen shot of your Flow?