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Service Desk Template does not show any data on Dashboard page

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Posted on 9 Apr 2021 07:46:52 by JacobH2

Hi, I am new to use PowerApp. And now I am trying to use PowerApps template "Service Desk". But "All tickets" page does not show any data even ticket can be clicked and jump to another page which is ticket details. Data source file stored in OneDrive.

Please help.

Screen Shot 2021-04-09 at 16.46.30.png

Screen Shot 2021-...

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JacobH2 11 on 12 Apr 2021 at 00:58:09

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Re: Service Desk Template does not show any data on Dashboard page

@timl
Thank you very much. Now data is shown on the dashboard page and error message disappeared with using the code you show above!!
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timl 35,227 Super User 2025 Season 2 on 09 Apr 2021 at 09:30:15

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Re: Service Desk Template does not show any data on Dashboard page

@JacobH2

If you created this app some time ago, an update to Power Apps may be the cause of this problem.

If you change the formula here to the following, does the error go away (note the ThisItem keyword)?

If(IsBlank(AssignedTo),"None",ThisItem.AssignedTo)
JacobH2 11 on 09 Apr 2021 at 08:48:44

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Re: Service Desk Template does not show any data on Dashboard page

@timl
Thanks for your comment.
The following screenshot shows all error messages I am getting.
And once I click red cross button, red line shown on the top of page
timl 35,227 Super User 2025 Season 2 on 09 Apr 2021 at 08:34:46

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Re: Service Desk Template does not show any data on Dashboard page

@OliverRodrigues - Thanks for moving this. Just for info (if you're interested in checking this out further), the service desk app is a built-in example app that we can create by using the 'start with a template' option.

@JacobH2 - Most likely, the app has encountered some condition where it isn't able to access the data source in OneDrive. With apps that we create from a template, it isn't simple to fix this type of problem because unlike a normal app, the data panel is hidden which prevents us from refreshing the data source.

If you haven't made too many changes to the app, the easiest fix may be to simply recreate the app.

Just to confirm that it is a data source problem, could you clarify the error message that appears against the red 'cross' icon in the designer?
JacobH2 11 on 09 Apr 2021 at 07:59:43

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Re: Service Desk Template does not show any data on Dashboard page

Thank you very much Oliver
oliver.rodrigues 9,342 Most Valuable Professional on 09 Apr 2021 at 07:54:09

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Re: Service Desk Template does not show any data on Dashboard page

I like the UI.. that looks like a very clean power app, good job.

This forum is more related to Power Apps Portals questions, I will move this thread to the Power Apps forum where the experts will be able to help you better.