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PowerApp for Help Desk template

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Posted on by annabzheleznyak 60

Hi gurus!

I am very new to Power Apps and I am trying to use provided template HelpDesk to build a trouble ticketing system for my company.

 

In my mind, I have to do these steps:

1 - Create a list to match the columns/fields in the app - is this correct?

2 - Connect the list to the app - is this correct?

3 - Change code in App/Onstart to provide admin access to the app.

 

I know there is a lot more, but if I get over these beginning steps, I can continue.

If you can offer any good guide how to do the steps above, I will be greatly appreciative.

 

Thank you- -- Anna

 

 

Categories:
Building Power Apps
I have the same question (0)
  • WarrenBelz Profile Picture
    WarrenBelz 154,799 Most Valuable Professional on at

    Hi @annabzheleznyak ,

    I basic terms, yes that seems correct.

     

    Please click Accept as solution if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If the content was useful in other ways, please consider giving it Thumbs Up.

    MVP (Business Applications)   Visit my blog Practical Power Apps

  • annabzheleznyak Profile Picture
    annabzheleznyak 60 on at

    Hi, thank you for your reply.

     

    I installed Help desk template and can create tickets as end user. This part is easy.

    I created SP list to match the fields in the app. I connected the new list to the app.

    Issue1: When I create a new ticket as end user, the choices are still from the original app and the ones in the list.

    Issue2: When I login as admin, I can view the tickets, but Save button is low lighted, so I cannot save. Any idea why that is? Thank you !

    annabzheleznyak_0-1706295452267.png

     

     

  • WarrenBelz Profile Picture
    WarrenBelz 154,799 Most Valuable Professional on at

    @annabzheleznyak ,
    Sorry I have never used that Template, so am not the right person to guide you through any "bumps" in it.

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