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Hi gurus!
I am very new to Power Apps and I am trying to use provided template HelpDesk to build a trouble ticketing system for my company.
In my mind, I have to do these steps:
1 - Create a list to match the columns/fields in the app - is this correct?
2 - Connect the list to the app - is this correct?
3 - Change code in App/Onstart to provide admin access to the app.
I know there is a lot more, but if I get over these beginning steps, I can continue.
If you can offer any good guide how to do the steps above, I will be greatly appreciative.
Thank you- -- Anna
@annabzheleznyak ,
Sorry I have never used that Template, so am not the right person to guide you through any "bumps" in it.
Hi, thank you for your reply.
I installed Help desk template and can create tickets as end user. This part is easy.
I created SP list to match the fields in the app. I connected the new list to the app.
Issue1: When I create a new ticket as end user, the choices are still from the original app and the ones in the list.
Issue2: When I login as admin, I can view the tickets, but Save button is low lighted, so I cannot save. Any idea why that is? Thank you !
Hi @annabzheleznyak ,
I basic terms, yes that seems correct.
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