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Agentic Learning Course Module Stuck

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Posted on by JT-06051427-0 Microsoft Employee

The course entitled Power Up Level 1 Intro to Agents for CSAM's is stuck on the 3rd module. It won't let me proceed or maybe I'm missing the menu path to proceed except the lock icon is shown.

I completed the key part of the course which is to deploy an Agent with SP data source. It works. I tested it.

See attached screen captures for reference.

Thanks in advance.

HR ESS Agent.png

Stuck on Module 3...

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11manish 2,240 on at

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The module is likely locked because the course has not registered completion of one or more required steps, such as a quiz, navigation checkpoint, or “mark as

complete” action—even though you successfully deployed the agent.

This is often caused by tracking issues, missed navigation steps, or browser/session problems.

To resolve it, revisit the module, complete all steps explicitly, try a different browser or incognito session, and ensure any hidden checks are completed.

If the issue persists, it may require reporting to the course support team.

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timl 36,823 Super User 2026 Season 1 on at

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Hi @JT-06051427-0

I'm unable to see your screen captures as they are being scanned.

There should be a 'Mark Complete' button that appears beneath the video. This will mark the course and enable you to progress.

Is this button not visible, or is it greyed out before you've marked the lesson as complete?

If so, I'd recommend that you contact powerup-support@microsoft.com and they can hopefully resolve this on your account.

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JT-06051427-0 Microsoft Employee on at

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Thanks. Issue resolved. Course marked complete.

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