@SK-24 In Dynamics 365 and related environments, the visibility of users in lookup fields can sometimes be affected by security roles and permissions. Here are a few steps you can take to troubleshoot this issue:
1. Check User Permissions: Ensure that the user in question has the necessary permissions to be visible in the lookup field. They should at least have the User role or a custom role with sufficient privileges.
2. Review Field Security: If Field Security Profiles are in use, make sure that the user has the required permissions to access the field in question.
3. Verify Sharing Settings: Confirm that the user record is shared appropriately, especially if it needs to be visible to specific teams or business units.
4. Refresh Metadata: Sometimes, metadata cache can cause issues with user visibility. Try refreshing the metadata for the form to see if the user appears.
5. Check for Filters: Ensure that there are no filters applied to the lookup field that might be excluding the user.
6. Review System Settings: Check the system settings related to user visibility and permissions to ensure they are configured correctly
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