Power Virtual Agents proactive message to WhatsApp

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Posted on 11 Oct 2023 02:32:01 by advillacorta

Hi community,

Is there a way I can send a proactive message from my PVA in WhatsApp? I have tried the proactive message in Teams and all is fine but there is a requirement to send this same proactive message to WhatsApp for those who do not have access to Teams.

Is there a way to do this?

Please let me know.

Thanks!

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Jameslew_MSFT on 02 Nov 2023 at 00:20:37

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Re: Power Virtual Agents proactive message to WhatsApp

Currently proactive message support is only supported for Microsoft Teams. I don't have an ETA currently for when it may be supported on other channels. I may suggest voting on https://aka.ms/pvafeaturerequest to add signal to others who have asked for this.

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