Hi,
I am trying to install and configure an On-Premises Data Gateway in an Azure VM. The installation works, but when I log in with my account to register the gateway, I am having encountering some issues.
When registering the gateway in West US region, it works perfectly. But when registering in West Europe, it does not. I need the gateway to be in West Europe because that is my Power Platform environment location.
First, when I select "Change Region" and set West Europe as the region, I get this error:
Full error (from the logs):
EnterpriseGatewayConfigurator.exe Information: 0 : Update checks
EnterpriseGatewayConfigurator.exe Information: 0 : Create web request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Create httpClient request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Checking for PbiEgwService
EnterpriseGatewayConfigurator.exe Information: 0 : Fetch state for PbiEgwService
EnterpriseGatewayConfigurator.exe Information: 0 : Service state: Running
EnterpriseGatewayConfigurator.exe Information: 0 : Create httpclient request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Error: 0 : Exception: System.AggregateException: One or more errors occurred. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host
at System.Net.Sockets.Socket.EndReceive(IAsyncResult asyncResult)
at System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult)
--- End of inner exception stack trace ---
at System.Net.TlsStream.EndWrite(IAsyncResult asyncResult)
at System.Net.ConnectStream.WriteHeadersCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.DataMovement.Pipeline.ExternalClient.PowerBIDataMovementClientExtensions.<GetUnifiedGatewayClustersRequireAdminAsync>d__7.MoveNext()
--- End of inner exception stack trace ---
at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
at Microsoft.PowerBI.DataMovement.GatewayCommon.DmtsGatewayCreation.GetGatewayClusters(Uri dmtsBackendUri)
at Microsoft.PowerBI.DataMovement.EnterpriseGatewayConfigurator.WizardServiceConfigurationViewModel.UpdateGatewayClustersForRegion()
at Microsoft.PowerBI.DataMovement.GatewayUiCommon.RelayCommand.<>c__DisplayClass19_0.<Execute>b__0()
---> (Inner Exception #0) System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host
at System.Net.Sockets.Socket.EndReceive(IAsyncResult asyncResult)
at System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult)
--- End of inner exception stack trace ---
at System.Net.TlsStream.EndWrite(IAsyncResult asyncResult)
at System.Net.ConnectStream.WriteHeadersCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.DataMovement.Pipeline.ExternalClient.PowerBIDataMovementClientExtensions.<GetUnifiedGatewayClustersRequireAdminAsync>d__7.MoveNext()<---
Then, if I click "Configure" button I get this error:
Full error (from the logs):
EnterpriseGatewayConfigurator.exe Information: 0 : Update checks
EnterpriseGatewayConfigurator.exe Information: 0 : Create web request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Create httpClient request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Checking for PbiEgwService
EnterpriseGatewayConfigurator.exe Information: 0 : Fetch state for PbiEgwService
EnterpriseGatewayConfigurator.exe Information: 0 : Service state: Running
EnterpriseGatewayConfigurator.exe Information: 0 : Create httpclient request for Uri: http://www.msftncsi.com/ncsi.txt
EnterpriseGatewayConfigurator.exe Information: 0 : Response status: OK
EnterpriseGatewayConfigurator.exe Information: 0 : Generating asymmetric key
EnterpriseGatewayConfigurator.exe Information: 0 : Create gateway ria-gw-v1, https://wabi-west-europe-redirect.analysis.windows.net/
EnterpriseGatewayConfigurator.exe Error: 0 : Exception: System.AggregateException: One or more errors occurred. ---> Microsoft.PowerBI.DataMovement.GatewayCommon.CreateGatewayRequestException: Failed to create gateway. Please try again.
at Microsoft.PowerBI.DataMovement.GatewayCommon.DmtsGatewayCreation.CreateDmtsGateway(CreateGatewayAndAddAppPrinciaplsRequest request, Uri dmtsBackendUri)
at Microsoft.PowerBI.DataMovement.GatewayCommon.DmtsGatewayCreation.CreateAndUpdateLocalService(String gatewayName, SecureString recoveryKey, String salt, Uri dmtsBackendUri, GatewayServiceBusDetails senderDetails, GatewayServiceBusDetails listenerDetails, String registrationTenantObjectId, String registrationUserObjectId, String clientScope)
at Microsoft.PowerBI.DataMovement.EnterpriseGatewayConfigurator.WizardServiceConfigurationViewModel.<ValidateAndCreateGatewayAsync>d__93.MoveNext()
--- End of inner exception stack trace ---
at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
at Microsoft.PowerBI.DataMovement.EnterpriseGatewayConfigurator.WizardServiceConfigurationViewModel.DoOk(Object param)
at Microsoft.PowerBI.DataMovement.GatewayUiCommon.WizardViewModelBase.DoOkWorker(Object param)
at Microsoft.PowerBI.DataMovement.GatewayUiCommon.RelayCommand.<>c__DisplayClass19_0.<Execute>b__0()
---> (Inner Exception #0) Microsoft.PowerBI.DataMovement.GatewayCommon.CreateGatewayRequestException: Failed to create gateway. Please try again.
at Microsoft.PowerBI.DataMovement.GatewayCommon.DmtsGatewayCreation.CreateDmtsGateway(CreateGatewayAndAddAppPrinciaplsRequest request, Uri dmtsBackendUri)
at Microsoft.PowerBI.DataMovement.GatewayCommon.DmtsGatewayCreation.CreateAndUpdateLocalService(String gatewayName, SecureString recoveryKey, String salt, Uri dmtsBackendUri, GatewayServiceBusDetails senderDetails, GatewayServiceBusDetails listenerDetails, String registrationTenantObjectId, String registrationUserObjectId, String clientScope)
at Microsoft.PowerBI.DataMovement.EnterpriseGatewayConfigurator.WizardServiceConfigurationViewModel.<ValidateAndCreateGatewayAsync>d__93.MoveNext()<---
The Azure VM is in West Europe region. It does not have a proxy, but I'm thinking it may be a network issue (because the VM has a firewall). Could anyone provide insights or solutions to resolve this issue? Your assistance is greatly appreciated.
