Power Platform Community Forum Thread Details

Ticket system

Hi all! I am in the process of trying to make a custom ticket system for my company, I've gotten pretty much everything except the following:

I want to have a list that shows the users all of their tickets and only their tickets, past and current.

I want to have the chat history present, so if a user clicks on a row in the list it'll show them their chat history.

I started off with trying to get javascript to even hide a row in a list with a specific wording or to only show a row with specific words but nothings working, anyone have any ideas?

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General

The records in your list need to have a Contact field (Lookup field) populated with the Portal Users Contact record. If the items in the list are being created by the Portal User you can set the value in the Contact Lookup by either configuring the Form or configuring a metadata record for the form/step

(associate current portal user setting) https://learn.microsoft.com/en-us/power-pages/configure/basic-forms#additional-settings

(if doing metadata) https://learn.microsoft.com/en-us/power-pages/configure/configure-basic-form-metadata#set-value-on-save

With the contact lookup populated, you can then do one of the following:

Configure Table permissions appropriately (e.g. with scope Contact on the lookup relationship in question) - this is the most secure option
Configure the view to only display records for the current portal user (using the Power Pages Management App), see the Portal User Attribute in this link https://learn.microsoft.com/en-us/power-pages/configure/list-attributes-relationships
Configure a Dataverse View for the List where the view contains a condition for the contact lookup in question being equal to a contact (any contact record can be set when defining the view, the portal will substitute in the current portal user)

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