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Session Id : 6XmX/LtI/NeC49sXg4dBJQ
Power Automate - Building Flows
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Send email with options. Need to get the email address of who approved the Options. user email id output comes out blank when queried.

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Posted on 6 Apr 2023 17:47:07 by 12

While using Send email with options/Outlook365.

I Need to get the email address of who approved the Options.

user email id output comes out blank when queried after send email with options

  • CU22081802-0 Profile Picture
    2 on 22 Aug 2024 at 17:59:25
    Send email with options. Need to get the email address of who approved the Options. user email id output comes out blank when queried.
    FWIW - I had the same issue, the Approval emails looked a bit too phishy and ended up in users' Other folder in Outlook. But, I wanted the ability to include links to help doco in the email explaining why we were sending out the message, so initially I formatted the message as HTML. 
     
    Switching the message to Markdown instead works - I get the responder's email so I can record the decision and who made the decision, and with Markdown I can include links to the help doco: 
     
     
    Use the MD syntax of [target URL](descriptive text) and the links work just fine.
  • kat_rock Profile Picture
    96 on 29 Feb 2024 at 01:52:20
    Re: Send email with options. Need to get the email address of who approved the Options. user email id output comes out blank when queried.

    Hi @ricpower00 
    I used the standard 'Send an email' action, not the 'Send email with options' because I needed to add custom company branding, including a logo.

    I think the standard 'Send an email' action is the better way to go as long as you know enough html to do this yourself or you have the time and willingness to learn. It give you total control over the email output including custom formatting.

  • ricpower00 Profile Picture
    42 on 28 Feb 2024 at 22:55:48
    Re: Send email with options. Need to get the email address of who approved the Options. user email id output comes out blank when queried.

    Thanks @kat_rock for your reply.

    It sounds a decent process if security is a priority - so you still use send email with option action to display all the info in HTML format and designed the button to be a link to your canvas app page where the approval is registered?

  • kat_rock Profile Picture
    96 on 27 Feb 2024 at 21:53:42
    Re: Send email with options. Need to get the email address of who approved the Options. user email id output comes out blank when queried.

    Hi @ricpower00 
    Unfortunately there was no workaround from Microsoft support.
    For our business requirements, we needed to include company branding on the emails so our staff would know the emails were legit, which ruled out the OOTB approvals process.
    We also needed to track who had completed the approval process to ensure they were users with the appropriate authority. Unfortunately there was no way of preventing users from forwarding the emails to others so we had to rule out action buttons within the emails.
    In the end, I set up a canvas app to handle the approvals and a button inside the emails that directs users to the canvas app. It's very disappointing because the PP offering is so close to being a very good solution.

  • ricpower00 Profile Picture
    42 on 27 Feb 2024 at 05:37:34
    Re: Send email with options. Need to get the email address of who approved the Options. user email id output comes out blank when queried.

    @shalaj 

    I was wondering if you got a solution or the workaround. I faced the same issue that my email has a html table and I could not record the approver email address further down my flow. The workaround I see online is basically to use apply to each to send an email to each approver and then capture the approver details. This does not suit my case because this makes it difficult to follow up the approval if required.

  • ricpower00 Profile Picture
    42 on 27 Feb 2024 at 05:25:37
    Re: Send email with options. Need to get the email address of who approved the Options. user email id output comes out blank when queried.

    Hey kat_rock

     

    I was wondering if you got a response from MS support regarding the workaround. I faced the same issue that my email has a html table and I could not record the approver email address further down my flow. The workaround I see online is basically to use apply to each to send an email to each approver and then capture the approver details. This does not suit my case because this makes it difficult to follow up the approval if required.

     

    Thanks

  • Greg_Reed Profile Picture
    2 on 07 Feb 2024 at 15:28:37
    Re: Send email with options. Need to get the email address of who approved the Options. user email id output comes out blank when queried.

    UPDATE: Simple solution in my use case - since my Choice email follows a previous Form submission, I was able to set a variable with the respondent's email and use that in my condition confirming the user.

    ------------------------

    This is unsatisfactory for me, as what I'm sending in the "Email with Options" step is an HTM table for the recipient to review. The message card version is a bunch of code.

  • kat_rock Profile Picture
    96 on 18 Sep 2023 at 00:21:58
    Re: Send email with options. Need to get the email address of who approved the Options. user email id output comes out blank when queried.

    Hi everyone,
    Like so many people on this forum, I tried to emulate the Approvals process but use html formatting so end users would not ignore it because it looks suspicious.

    My issue was that if the user clicked on the buttons in the html version of 'send an email with options' I would only get the user's response but not the user's details. But if user clicked the buttons in the message card/preivew I was able to get the user response and the user details.

    I raised a ticket with Microsoft and they advised this is 'by design'. I've asked them if there is a workaround but I don't have high hopes.

    So it is still not possible to emulate the Power Automate approvals process and use html formatting. Seems your only options are sending your users a very suspicious-looking (but secure) Approvals email or a nicely formatted (but unsecure) html email with options.

  • landonjochim Profile Picture
    256 on 21 Jul 2023 at 14:18:06
    Re: Send email with options. Need to get the email address of who approved the Options. user email id output comes out blank when queried.

    I am having the same issue. I am trying to do this in a GCC tenant but I have tested it in a normal tenant and having the issue there too. Did you ever find a solution, @shalaj ? Thanks

  • VictorIvanidze Profile Picture
    12,540 on 07 Apr 2023 at 11:52:07
    Re: Send email with options. Need to get the email address of who approved the Options. user email id output comes out blank when queried.

    Hi @shalaj, you can try an alternative way: https://ivasoft.com/sendemailwithnativeapproverejectbuttonsflow.shtml

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