Case Details - Some Records will not show detail, any idea why? Weird...

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Posted on by Weldarb

I have an issue tht I cannot figure out what is going on? I set up some custom pages and related Power Page configurations to replicate the same functionality that the out of box does for Cases exposed to the portal. I have an issue where only SOME of the records will allow me to drill into the record for an View/EDIT (View Details.)

Basically when I find a record and click "View Details" it works for some of the records and not others?

If I take the first record I can click into the record details as expected, here is the URL which looks just fine

However if I try to do this for many other records as in this example I get an error? It cannot find the case?

However the record does exist in Dynamics and the GUID is correct?

Here is the link from the Portal:

Here is the link in Dynamnics, the GUID's match?

Anyone have any ideas?

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Lucas001 2,182 Super User 2025 Season 1 on at

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Re: Case Details - Some Records will not show detail, any idea why? Weird...

Hi @waldarb76,

is your problem solved now or do you still need support?
Weldarb 16 on at

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Re: Case Details - Some Records will not show detail, any idea why? Weird...

Ok, I see. If I am not the "Customer" then I cannot edit the record. I enabled entity permissions which now restricts me from seeing others records from the Portal.