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Power Platform Community / Forums / Power Pages / Case Details - Some Re...
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Case Details - Some Records will not show detail, any idea why? Weird...

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Posted on by 16

I have an issue tht I cannot figure out what is going on? I set up some custom pages and related Power Page configurations to replicate the same functionality that the out of box does for Cases exposed to the portal. I have an issue where only SOME of the records will allow me to drill into the record for an View/EDIT (View Details.)

 

Basically when I find a record and click "View Details" it works for some of the records and not others?

waldarb76_8-1691681357068.png

 

 

If I take the first record I can click into the record details as expected, here is the URL which looks just fine

waldarb76_5-1691681082654.png

 

waldarb76_3-1691680926113.png

 

However if I try to do this for many other records as in this example I get an error? It cannot find the case? 

waldarb76_4-1691681028608.png

 

waldarb76_7-1691681264460.png

 

However the record does exist in Dynamics and the GUID is correct?

Here is the link from the Portal:

waldarb76_9-1691681501506.png

 

Here is the link in Dynamnics, the GUID's match? 

waldarb76_10-1691681613778.png

waldarb76_0-1691681911508.png

 

 

Anyone have any ideas?

 

 

 

 

 

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  • Weldarb Profile Picture
    16 on at

    Ok, I see. If I am not the "Customer" then I cannot edit the record. I enabled entity permissions which now restricts me from seeing others records from the Portal. 

    waldarb76_0-1691684152938.png

     

  • Lucas001 Profile Picture
    2,429 Super User 2025 Season 2 on at

    Hi @waldarb76,

     

    is your problem solved now or do you still need support?

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