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Outgoing email

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Posted on by hsantens

In our Power Pages, we are using self-registration. This seems to work fine. However, the email confirmation mails and 2FA etc are not being send. The error message states:

Could not find email address for recipient of type 'SystemUser' with ID 'xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx'

By default, these mail template seem to use "contact(owner)" as the from address. But with self registration, the owner seems to be the system user (who indeed had no email).

When changing the "from" the mail action, mails seem to appear in the contacts timeline, but still nothing is really send towards the email address of the contact. The status reason is "pending send"
My questions

Do I really need the change the "from" on all processes? (to a user? Of what is best practice?)
Do I still need to do some additional configuration to send real mails ?

Perhaps I'm doing it all wrong 😀

All advice is much appreciated!

regards

Hans

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WeiguangX 12 on at

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Yes. You need to change the from email to an account with a premium power apps license. You also need to approve that email with a global admin account.

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ragavanrajan 7,044 Most Valuable Professional on at

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Hi @hsantens

With the new power pages, some mailbox configuration settings are required.

I have written a article about using a shared mailbox to solve this problem. Not a direct solution to your problem but worth giving a try.

Article ref: https://ragavanrajan.medium.com/power-pages-password-reset-error-part-1-582ac1dd606d

Hit the "Follow" button on the medium to get more insights.

Hope it helps.
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Pitch23 4 on at

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Hello Team,

I'm new in PowerApps and i used the book a room template.
How can i cc the colleagues or another person and add a comments or notes in the template?

Thanks in advance.

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ragavanrajan 7,044 Most Valuable Professional on at

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Hi @Pitch23

This forum is dedicated to the power pages . You may need to raise it in the power apps forum.

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