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Session Id : IDt7yCF8zNLq2gqxnUse2q
Power Apps - Microsoft Dataverse
Answered

MDA Navigation Not Showing for One User

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Posted on 3 Jul 2023 18:09:16 by 199

We have a model driven app with multiple users. Most of the users share the same security profile. All of the users in a security profile can see the navigation bar on the left side of the MDA, except for one user.

 

The only difference is that the one user who cannot access the navigation bar is new and is using a Surface Pro 9. Could either of those factors affect whether the navigation bar is visible or not?

 

(I have tried different browsers too.)

 

Any help would be greatly appreciated. Thank you.

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  • rbergan Profile Picture
    199 on 05 Jul 2023 at 12:08:25
    Re: MDA Navigation Not Showing for One User

    It turns out it was a simple solution, I forgot to assign a license to the user. 

  • Verified answer
    Linn Zaw Win Profile Picture
    2,982 on 04 Jul 2023 at 08:05:26
    Re: MDA Navigation Not Showing for One User

    @powerwood 

    Can you please show the screenshot of the impacted user (after removing the sensitive data)?

     

    Can you check if the issue is similar to the one in this thread?

    https://powerusers.microsoft.com/t5/Building-Power-Apps/Missing-navigation-bar/m-p/2227050#M557800

     

     

  • gulshankhurana Profile Picture
    1,395 Moderator on 03 Jul 2023 at 19:30:51
    Re: MDA Navigation Not Showing for One User

    As a first troubleshooting step, I'd suggest clearing cache/cookies and retry by visiting the main URL (e.g. https://xyz.crm11.dynamics.com) only and then navigating to the desired app (e.g. customer service hub app) from the list of apps that the user has access to. 

  • rbergan Profile Picture
    199 on 03 Jul 2023 at 19:20:58
    Re: MDA Navigation Not Showing for One User

    @gulshankhurana , it is just the navigation to the left. They have access to the app and can view and work in the app, but they cannot access the navigation.

  • gulshankhurana Profile Picture
    1,395 Moderator on 03 Jul 2023 at 19:15:39
    Re: MDA Navigation Not Showing for One User

    Is it just the navigation bar on the left that is not accessible?

    Please check if the role assigned to the user (or the team they're member of) has been given access to the app.

    You could also try assigning the App Opener security role to the user and see if that works.

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