Automating follow up emails

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Posted on 29 Nov 2024 15:44:52 by David261853139

Hello, I am new to Power Automate and am having trouble building my first flow.

I am trying to build a flow to forward any flagged emails that reside in a particular Outlook folder the original recipient, following a delay of 3 days. This flow should loop until the email is manually unflagged and removed from the specified folder. The idea behind this is to automate sending follow up emails, however my flow is not working properly. Can anyone advise where I am going wrong, or if there is a better way for me to tackle the problem?

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Business Process Flows

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Nived_Nambiar 17,659 Super User 2025 Season 1 on 04 Dec 2024 at 02:01:48

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Automating follow up emails

Hi,

I think flow design should be in scheduled trigger mode rather than when email arrives in shared mailbox, because the followup email has to be sent in interval of 3 days if the mail is not removed, event trigger could work in case if you want to act on it when email is flagged (that instance), for continous followup- scheduled flow seems better, so what you have to do is :

1. Create scheduled flow which runs at defined frequency

2. Get messages from a folder in shared mailbox.

3. for each mail- subtract the current date and message sent date and check whether the days duration lies in multiple of 3, if yes - send a followup mail using send email action.

This could help !

Thanks & Regards,
Nived N

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David261853139 2 on 02 Dec 2024 at 08:09:20

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Automating follow up emails

Hi @Nived_Nambiar

Yes that is correct. The email does not need to be flagged really, I have just chosen that as I need some form of trigger. If it can be done without the flagging that would make things simpler.

Thanks,
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Nived_Nambiar 17,659 Super User 2025 Season 1 on 01 Dec 2024 at 13:53:07

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Automating follow up emails

Hi @David261853139

Just to understand the usecase

So once an email is flagged in email folder, you need power automate to send a follow up email after a delay of 3 days ?- Also this followup email should be continued 3 days interval incase email is not yet actioned (means unflagged and removed)

Thanks & Regards,

Nived N

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