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Power Platform Community / Forums / Copilot Studio - Publish & Channel Management / Error retrieving user ...
Copilot Studio - Publish & Channel Management
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Error retrieving user info in teams using PVA app id

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Posted on 28 Apr 2020 04:54:58 by Shinal 2

I have published a PVA bot skill to a teams channel using the app id that is provided in the PVA platform. 

I used this app id and connected the skill to the teams channel, I am able to run the skill.

 

However, I am not able to query the details of the user logged in to teams. This works when I deploy the same skill bot using the app id from the azure portal. 

The code which queries the user info - attached Code_snippet.png.

The error message - attached ErrorMessage.png.

 

Exact error message:

"Microsoft.Bot.Schema.ErrorResponseException: Operation returned an invalid status code 'Unauthorized' at Microsoft.Bot.Connector.Conversations.GetConversationMembersWithHttpMessagesAsync(String conversationId, Dictionary`2 customHeaders, CancellationToken cancellationToken) at Microsoft.Bot.Connector.ConversationsExtensions.GetConversationMembersAsync(IConversations operations, String conversationId, CancellationToken cancellationToken)"

 

Thanks,

Shinal

ErrorMessage.png
Code_snippet.png
I have the same question (0)
  • CU22081450-0 Profile Picture
    CU22081450-0 Most Valuable Professional on 22 May 2020 at 02:05:05
    Re: Error retrieving user info in teams using PVA app id

    Hi @Anonymous ,

     

    You can create the Authentication to get the user token and do things using this token (like getting SharePoint folders and files).

    To add the Authentication, you can see this documentation: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-end-user-authentication

     

    Regarding other connections, you can use the Power Automate to get more details inside SharePoint, Azure, or another platform, and return the data to PVA using this documentation: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-flow

     

    And finally, in Jun 2020 will be available the Single Sign-on inside the PVA: https://docs.microsoft.com/en-us/power-platform-release-plan/2020wave1/power-virtual-agents/single-sign

  • CU22081450-0 Profile Picture
    CU22081450-0 Most Valuable Professional on 22 May 2020 at 01:45:49
    Re: Error retrieving user info in teams using PVA app id

    Hi @Shinal ,

     

    Are you getting this issue yet?

    Maybe PVA has a limitation to get users context, but I will tag the PVA STAFFs to help you.

    @ggupta @Diganta 

  • Community Power Platform Member Profile Picture
    Community Power Pla... on 20 May 2020 at 00:57:47
    Re: Error retrieving user info in teams using PVA app id

    Is there anyone else who is building bots from a source where the user is already signed on? This seems like a somewhat common use case. Examples:

    • I'm logged into Teams and want a bot to search a Sharepoint repository I have access to.
    • I'm a retail consumer logged into a n eCommerce site and logged in with Azure B2C (connected with a Google or Microsoft ID) and want the bot to check on the status of one of my open orders. (Web chat client)

    Is it possible to pass the credential from the editing container to PowerVA and use it to execute downstream processes?

     

    As Shinal points out, this works when the skill is embedded in a custom bot, but not if that same skill is used within PowerVA.

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