Email not getting triggered when a new appointment is created

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Posted on 14 Oct 2020 08:05:25 by Teresa24486

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I need an email or a notification when a new appointment is added to the required or optional attendees. Its not happening even after creating a workflow with the following steps:

Note: All the email addresses i am addressing to on the Required field is valid.

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EricRegnier 8,714 Most Valuable Professional on 20 Oct 2020 at 07:31:43

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Re: Email not getting triggered when a new appointment is created

Nice! Yeah that was step 1.b above.

The mailbox does not require additional license, but to track to D365, the user must have a valid license assigned. It tracks it in D365 by creating a new email activity record in D365 and attempts to resolve the recipient with email enabled entities (e.g. contacts). You can see the email activity via the timeline pane, my activities in the sitemap, advanced view, etc. If the user chooses not to track then the email will not be created in D365 and will stay in Exchange/O365.

Cheers
Teresa24486 611 on 20 Oct 2020 at 05:30:32

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Re: Email not getting triggered when a new appointment is created

@EricRegnier
this issue has been fixed!! Pending email addresses were approved using a global admin account.

Question here is does the dynamics mailbox require an additional license? on the mailbox, it says- tracked to dynamics 365; where apart from the mailbox does it get tracked?
Teresa24486 611 on 19 Oct 2020 at 17:45:11

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Re: Email not getting triggered when a new appointment is created

hi @EricRegnier ,

The above resolution worked for my account. But it doesnt work for my colleagues as expected. I follows the same steps and it looks the same for my colleague :
when i tested for my mailbox it worked, the same isnt working on theirs. Approving emails is required here? (i dint do it for my account) Not sure what im missing. Please advise.

User gets this email in his mailbox but not the worklow emails.
On another note , not all users are there in the All mailbox list; if we have 500 users only 100 are shown. Please shed some light here.
Teresa24486 611 on 14 Oct 2020 at 08:36:50

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Re: Email not getting triggered when a new appointment is created

Yes, that worked for me.!!
Thank you- email notification issue fixed! 🙂
Verified answer

EricRegnier 8,714 Most Valuable Professional on 14 Oct 2020 at 08:15:32

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Re: Email not getting triggered when a new appointment is created

Hi @Teresa24486,

A few follow-up questions:

Can you currently able to send email from CDS? This would mean is not an email/Exchange setup issue, if it is then there are a few things you would need to configure to enable outgoing emails. Apologies for the many links below, but these are the simple steps.

Ensure exchange service-side synchronization is enable and working aka connected to Exchange Online. This should automatically been done upon provisioning the instance unless another admin changed it.
https://docs.microsoft.com/en-us/power-platform/admin/connect-exchange-online#verify-you-have-the-pr...

If your environment is configured that only specific users can send emails, then ensure the mailboxes of those specific users are approved to send outgoing emails:

"Email processing for unapproved users and queues" setting: https://docs.microsoft.com/en-us/power-platform/admin/system-settings-dialog-box-email-tab

Approve email: https://docs.microsoft.com/en-us/power-platform/admin/connect-exchange-online#approve-mailboxes

Ensure the mailboxes of those specifics users that are allowed to send emails are enabled and working:
https://docs.microsoft.com/en-us/power-platform/admin/connect-exchange-online#test-configuration-of-...

Check if your environment should allow outgoing emails for only known contacts/users or can send to unknown emails.
This is the "Allow messages with unresolved email recipients to be sent": https://docs.microsoft.com/en-us/power-platform/admin/system-settings-dialog-box-email-tab

If you can send out emails in other scenarios, do the recipients have a valid email address?

Do this workflow always fail or it succeeds and just never sends out emails?

It can be related to your appointments/scheduling issue from your previous posts...

Hope this helps....