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Data is not getting saved in CRM side via portal

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Posted on by Summer Garg

I have one field in CRM which is in ReadOnly Mode. This field is exposed on Portal. In Portal, I am trying to set value in this field using JS. but Data is not getting saved after submit the form.

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Power Apps portals

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oliver.rodrigues 9,471 Most Valuable Professional on at

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Hi @CRM_HUB , a few things to check:

is there any plug-in / workflow that could be overwriting the value of the field?

does it work, if you remove the "ReadOnly" option? if yes, I would set the read-only via JS then instead of marking it in the CDS Form.. perhaps the fact it is set in the CDS Form is making the Portals not send that field on the POST request

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Fubar 8,487 Super User 2026 Season 1 on at

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If the field is set to readonly in the form defined in CRM (except if just by a business rule or JavaScript in CRM), then you cannot make it editable on the Portal - this is by design. If you need the field editable in the portal create a separate form for Portal use, or set the field editable and disable it in CRM with a business rule or JavaScript.

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Summer Garg 48 on at

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Hi OliverRodrigues,

There is no plugin/WF execute. And yes, we if remove ReadOnly from CRM form then value is getting saved.

There is a way to do this as you said, we can make this field readOnly using JS but I do not want to do this via JS.

I just wanted to check, is there any way to do this if field is readOnly from CRM side and setting the value in that field using JS from Portal side, then how can we do this ?

Just trying to write very less code.

Thanks,

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oliver.rodrigues 9,471 Most Valuable Professional on at

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you can use Entity Form Metadata to set a value for a field on save.

but this will be a static value, not sure you are performing some dynamic logic in your JS

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Fubar 8,487 Super User 2026 Season 1 on at

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Normally, you define a separate form for the Portal users, this allows you to have different fields displayed or readonly/editable.

By design, the CRM is only expecting editable form fields data to be saved back to it (good web programming), which is why you cannot use a CRM read-only and try to convert it to editable in the client front end (this is what a bad person looking for security holes would do, try and insert data that they are not meant to).

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