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Power Pages - Power Apps Portals
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Creating flow for closing the case

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Posted on by 4

Steps to create flow for closing the case in powerapps portal.

  • Fubar Profile Picture
    8,006 Super User 2025 Season 1 on at
    Re: Creating flow for closing the case

    @SnehaPatil

    Depends on exactly what you want to do.  There are 2 entities involved with resolving a case, Case (incident) and Case Resolution - depending on what you need to do you would create your Flow to trigger on one of those entities on the update (status /status reason) or create respectively.

  • SnehaPatil Profile Picture
    4 on at
    Re: Creating flow for closing the case

    I am working on customer self service portal. I want to create flow on closing the case in power automate. So what steps should I follow?

  • oliver.rodrigues Profile Picture
    9,342 Most Valuable Professional on at
    Re: Creating flow for closing the case

    hi, can you give more details on your requirement? what's the trigger? 

    do you mean Power Automate Flow? 

    how are cases managed ? created ? worked on? 

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