Answered

Need help with Auto Reply from shared mailbox

Like (0) Share

Report

Posted on 23 Mar 2021 18:11:53 by estinson

I am trying to setup an autoreply from a shared folder. I am new to this, so probably missing something obvious. I also am trying to avoid mail loops.

So far, I have caused one so I want to be extra careful. I am now trying to use "When a new email arrives in a shared mailbox (V2)" with "Reply to an email (V3)". What I am stuck on with this, is I don't see a way to populate the "Message ID" with the senders address. One other note, I am wanting to send using a noreply distribution group. Is that even doable?

All responses (4)

Answers (1)

VictorIvanidze 12,214 on 12 May 2021 at 18:51:21

Like (0)

Report

Re: Need help with Auto Reply from shared mailbox

Hi @adam_mulugeta, did you grant the shared mailbox right to send as yours one?
adam_mulugeta 2 on 12 May 2021 at 17:58:51

Like (0)

Report

Re: Need help with Auto Reply from shared mailbox

I have a similar goal, but here's what makes it different: "When a new email arrives in a shared mailbox, I want to auto-reply from my own email address, not the shared mailbox. I've tried entering my email in the "Original Mailbox Address" field, but the Flow keeps failing. Can someone assist?
VictorIvanidze 12,214 on 25 Mar 2021 at 12:15:23

Like (0)

Report

Re: Need help with Auto Reply from shared mailbox

Hi @estinson, have a look at AutoReply flow for Office 365.
Hi @v-duann-msft, you are right - there is no direct way to manage a shared mailbox to send as a group.
However, a topic starter can use their own mailbox (regular one, not shared) to send as a group.
Verified answer

v-duann-msft on 24 Mar 2021 at 05:59:48

Like (0)

Report

Re: Need help with Auto Reply from shared mailbox

Hi @estinson

Thank you for posting.

According to your description, you would like to auto-reply email once new email arrived in a shared mailbox. Meanwhile, you want to send reply email via a group address. If any misunderstanding, please kindly let me know.

We can try below flow steps to achieve your first requirement.

The hr-user is one of my shared mailboxs. Once tested, I’m able to receive that replied email.

For your secondary query, I am wanting to send using a noreply distribution group. Is that even doable?

I’m afraid it’s not possible as there is no action or trigger for group. Meanwhile, if we want make shared mailbox send as a group. We need to first configure SendAs permission in advance from exchange admin center. However, it’not supported to assign SendAs permission to a shared mailbox in exchange. I tested but failed. I couldn’t even find any shared mailbox account listed when I setup group delegation. Thus, I believe it’s currently impossible. It's exchange limitation instead of flow's.

If you still consider use such kind of feature, I recommend you go to exchange UserVoice to post your idea to allow shared mailbox send as a group address.
https://outlook.uservoice.com/forums/907141-the-new-outlook-on-the-web-office-365

Hope the content above may help you.

Best regards,
Anna