CRM users teams are removing automatically

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Posted on 20 May 2025 15:53:19 by CU20051447-1

We have an issue, when users request access to a security group, we add them through IDWeb for the specified group.

The security group team's addition is reflected in CRM and in the user's teams section, but after some time they are deleting for few users. These Security groups are legacy AAD groups and we are able to see the users under the members of MS Entra Security group, but their security group teams are not associated to the users in Dynamics. Please let me know if anyone encountered the similar issue.

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CU20051447-1 2 on 21 May 2025 at 23:51:41

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CRM users teams are removing automatically

@Michael E. Gernaey No, we don't have any automated flow running on the teams clean up etc. This is OOB feature, we created a security group team for corresponding AAD group (which has been managing through IDWeb) and the group members should be synced to the team members automatically. This feature was working fine until a month ago started seeing the issues for few users intermittently.

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Michael E. Gernaey 47,320 Super User 2025 Season 2 on 20 May 2025 at 22:20:18

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CRM users teams are removing automatically

Hi @CU20051447-1

I have never seen this before. Are you sure you don't have some flow or something running doing cleanup or is anyone manually accidentally refreshing the group and removing them and therefor by the Team?

Are BU/Team/Orgs at all changing in any automatic way?

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