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How to Change the Owner Field records of Contact Entity to resolve Forgot Password "unknown failure" Issue

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Posted on by Community Power Pla...

Hi Experts,

I am creating a new thread of the same issue as I wan not getting any solution on that. But my issue is still the same. i,e

I am facing one issue related to forgot password i.e it is throwing an error saying:
An unknown failure has occurred.

And I followed the step mentioned in https://ledgeviewpartners.com/blog/changing-ownership-records-dynamics-crm-made-easy/

to Automatically change the owner of Contact records but after making the change it is not reflecting. I can still see the "System" as the Owner.

Could you please help me with the solution to change the Owner of Contact Entity records automatically and also for new contact records which will create that should also have new Owner not the "System" owner.

Thanks,

Amit

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Community Power Pla... on at

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Re: How to Change the Owner Field records of Contact Entity to resolve Forgot Password "unknown failure" Issue

Hi @Mira_Ghaly
I have tried to do those changes but I am not having privileges to make those changes. So, I have asked the Admin team to make those changes.
I will post back with the status after the change.
Thanks for your response!

Thanks,
Amit
Mira Ghaly 11,409 Super User 2025 Season 1 on at

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Re: How to Change the Owner Field records of Contact Entity to resolve Forgot Password "unknown failure" Issue

@Anonymous
Please open the Mailbox of the sender
Go to Settings -> Mail box Configurations

Check this user (Sender) Mailbox
Click on Approve Email and Test and Enable Mail Box and make sure outgoing Email Status is successful!
Community Power Pla... on at

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Re: How to Change the Owner Field records of Contact Entity to resolve Forgot Password "unknown failure" Issue

Hi @Mira_Ghaly @OOlashyn

Please find below Email status screenshot:
Email Status
Thanks,
Amit
Mira Ghaly 11,409 Super User 2025 Season 1 on at

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Re: How to Change the Owner Field records of Contact Entity to resolve Forgot Password "unknown failure" Issue

@Anonymous
Can you click on this icon to open the email record?
Community Power Pla... on at

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Re: How to Change the Owner Field records of Contact Entity to resolve Forgot Password "unknown failure" Issue

Hi @Mira_Ghaly @OOlashyn

Please find below the screenshot of the Contact Timeline. I can't see anything in the Email Activities section, only in Notes section I can see all the reset password mail which doesn't deliver to contact email:

Screenshot1:
Contact Notes, all reset password mail

Screenshot2:
Contact Notes&Activities

Please help me with this.
Thanks,
Amit
Mira Ghaly 11,409 Super User 2025 Season 1 on at

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Re: How to Change the Owner Field records of Contact Entity to resolve Forgot Password "unknown failure" Issue

@Anonymous
What is the status of the Email Activity? Does it show as Draft? can you paste a full screenshot of the email activity?
Community Power Pla... on at

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Re: How to Change the Owner Field records of Contact Entity to resolve Forgot Password "unknown failure" Issue

Hi @OOlashyn
Yes, I can see the Email's on the contact Timeline:
Contact Timeline Email
All Mails are showing Closed. What does this mean? Is the issue is with mailbox configuration?

Thanks,
Amit
OOlashyn 3,496 Most Valuable Professional on at

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Re: How to Change the Owner Field records of Contact Entity to resolve Forgot Password "unknown failure" Issue

Open Portal Management app. Navigate to Contacts. Search for the contact that requested password reset and open it. Open Notes & Activities tab. There you will be able to find timeline with email + other activities.
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Re: How to Change the Owner Field records of Contact Entity to resolve Forgot Password "unknown failure" Issue

Hi @OOlashyn
Thanks for the response!
How to check the contacts timeline?

Thanks,
Amit
OOlashyn 3,496 Most Valuable Professional on at

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Re: How to Change the Owner Field records of Contact Entity to resolve Forgot Password "unknown failure" Issue

I would advice you to check the contacts timeline to see if the email is present. But I think because there is no error in the Process Session it is either Exchange configuration or mailbox configuration for the user that you set in the From field.