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Bot Embeded in Custom Website Shows Blank

Posted on by 46

Hi, I have a bot that I already published. I want to Embed my Bot to my Portal. But I don't know why In my Iframe it only shows grey blank Iframe. When I check to Demo Website I can't even see my Bot. Does anyone know why this happens? Should I raise a ticket to Microsoft?

  • Verified answer
    Gitika Gupta Profile Picture
    Gitika Gupta on at
    Re: Bot Embeded in Custom Website Shows Blank

    The issue is resolved as of now. Please let us know if you are still seeing it. Thanks.

  • Gitika Gupta Profile Picture
    Gitika Gupta on at
    Re: Bot Embeded in Custom Website Shows Blank

    Hi everyone, We are aware of the issue and are working on a fix. Will update back when the issue is resolved. Thanks.

  • renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Bot Embeded in Custom Website Shows Blank

    @Keysersozeey ,

     

    You can refresh the page some times and wait to load the page.

    I already reported the instability and if I have any updates related to this issue, I will update here.

     

    -----

    Thanks!
    Renato Romão
    https://www.linkedin.com/in/renatoromao/

  • Theo_Gumilang Profile Picture
    Theo_Gumilang 46 on at
    Re: Bot Embeded in Custom Website Shows Blank

    @renatoromao, Okay thank you. I hope they can resolve this soon

  • renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Bot Embeded in Custom Website Shows Blank

    Hi @Keysersozeey ,

     

    I tried to reproduce the same scenario that you have, and I got the problem too.

    I will communicate with the PVA team about this issue.

     

    Any updates, I let you know.

     

    -----

    Thanks!
    Renato Romão
    https://www.linkedin.com/in/renatoromao/

  • Theo_Gumilang Profile Picture
    Theo_Gumilang 46 on at
    Re: Bot Embeded in Custom Website Shows Blank

    hi @renatoromao, this is the screenshot of my Bot in Demo Website test.png

    and this one is from my Portal2.png

     

    yes the Bot is Working Fine in test Bot

     
  • renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Bot Embeded in Custom Website Shows Blank

    Hi @Keysersozeey ,

     

    Can you take some pictures of this problem?

    And can you test if your bot is working inside the PVA Portal >> Test bot (left bottom button)?

     

    -----

    Thanks!
    Renato Romão
    https://www.linkedin.com/in/renatoromao/

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