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Community site session details

Session Id : ZPmp2abMcVH6gDpHpr+IAl
Power Automate - Using Flows
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How do I get the emails in my flow to send once? Power Automate

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Posted on 5 Jun 2023 14:49:34 by 11

I am currently working on a power automate workflow for my job that has two parallel branches. The right side of the branch has a delay timer and then once the delay timer is up it moves on to the last step in the branch which is just sending a RFI not completed email" via outlook (reference picture 1). Left branch Picture 1 The right side of this workflow contains two do until blocks each that end when the ticket status is changed. The first do until block keeps the loop going until the ticket is no longer pending once it has the assigned status then it kills that first do until block loop. Afterwards an email will be sent saying the "ticket has been assigned to joe Blow" and then once the ticket is completed it will go through the second "do until block loop" then send a " ticket has been completed" email. That's the logic and goal behind the workflow but I am having trouble making sure that the "not completed email" and "Ticket has been assigned to email" send once during the entire workflow. I also need to make sure that that the 2nd "do until loop" doesn't autocomplete before I change the status of the ticket. My question to you all is how I can get my emails to only send once while keeping the workflow alive until the ticket is completed. [Picture 2 1st do until block and assigned to email] (https://i.stack.imgur.com/P5PFj.png) [Picture 3 2nd do until loop and the ticket completion email] (https://i.stack.imgur.com/xc2N9.png)

If you need any more details or have questions don't hesitate to let me know in the comments down below

I tried a good number of methods I tried a do until and it didn't seem to work.

  • Verified answer
    Anonomoose Profile Picture
    11 on 06 Jun 2023 at 14:37:28
    Re: How do I get the emails in my flow to send once? Power Automate

    our company don't want that flexibility, but I figured it out just had to copy my previous step.

  • Verified answer
    v-jefferni Profile Picture
    on 06 Jun 2023 at 06:32:07
    Re: How do I get the emails in my flow to send once? Power Automate

    Hi @Anonomoose ,

     

    I've made up a flow for your reference:

    vjefferni_0-1686032877765.png

    vjefferni_1-1686032951309.png

    vjefferni_2-1686033003683.png

    vjefferni_3-1686033050472.png

     

    Best regards,

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