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Copilot Studio - Autonomous Agents
Suggested Answer

I need help with an email flow.

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I have a choice column in sharepoint where each option sends a different email. 
Option 1 sends an email informing the cost estimate of a service.
Option 2 sends an email informing the cost and saying that it has been sent for approval.
 
When I add the condition for the options in the flow, they arenot being recognized.
 
EXAMPLE: if "type of request" = "cost estimate" = true.
 
Sometimes the flow recognizes this condition and the following ones, but even then it still returns false.
 
I think this may sound confusing, so I will attach an image so you can understand it better:


I NEED URGENT HELP
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  • Suggested answer
    Michael E. Gernaey Profile Picture
    52,857 Super User 2025 Season 2 on at
    I need help with an email flow.
     
    I do not know if its a new thing, but all pictures are coming in blank.
     
    So please share your code in a code snippet (please don't just paste a picture hehe it probably will be blank)
     
    Anytime a comparison of strings and choices doesn't work you have to verify 2 things
     
    1. that the string match, do not use your eyes, put an expression in like a compose and wrap the values in like
    --Value1-- 
    those -- at the stand and end help to check for spaces etc.
     
    Also validate Caps versus not
     
    2. Validate that you are comparing the right choice AND verify that you are using true the expression, not true the word.
     
    Its hard since it won't show pictures, but if you are in the NEW ui, you can go to the code view and copy / paste all the expressions of your condition so we can see it, but also put in the Compose actions to validate each condition singularly and you will find out whats wrong.
     

    If these suggestions help resolve your issue, Please consider Marking the answer as such and also maybe a like.

    Thank you!
    Sincerely, Michael Gernaey

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Michael E. Gernaey Profile Picture

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