Unable to publish bot due to error in system topic

Like (0) Share

Report

Posted on 6 Oct 2021 08:27:52 by Community Power Pla...

Hi everyone,

I am trying to publish a PVA bot. When I try to do so, it says it is unable to publish due to an error in a system topic 'End of conversation' (loosely translated). When i click the error it says:

Something went wrong

Please try again or refresh your browser.

Session ID: (id)

So I can't publish, but I also can't figure out the reason why. What can I do here?

A little bit of context: the bot is made in a different environment and there it works without errors and we are able to publish it from there without errors. Afterwards, we exported it from there and imported and updated it to the current environment where the error started occuring.

All responses (3)

Answers (0)

CU22081450-0 Most Valuable Professional on 06 Oct 2021 at 10:44:00

Like (0)

Report

Re: Unable to publish bot due to error in system topic

@Anonymous ,

Try to sign out, close all browsers, sign in again, then try to edit.

If the issue persists, raise a ticket here: https://powervirtualagents.microsoft.com/en-us/support
Community Power Pla... on 06 Oct 2021 at 10:03:22

Like (0)

Report

Re: Unable to publish bot due to error in system topic

Hello, thanks a lot for your reply. Unfortunately this is not possible. When I click the topic it also says the error:

Something went wrong
Please try again or refresh your browser.
Session ID: (id)
CU22081450-0 Most Valuable Professional on 06 Oct 2021 at 09:52:56

Like (0)

Report

Re: Unable to publish bot due to error in system topic

Hi @Anonymous ,

Try to open your system topic, click to edit, then change something there, save and guarantee that is not occurring with no issue.

Then, go publish again.