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Unable to publish bot due to error in system topic

Posted on by

Hi everyone,

 

I am trying to publish a PVA bot. When I try to do so, it says it is unable to publish due to an error in a system topic 'End of conversation' (loosely translated). When i click the error it says:

 

Something went wrong

Please try again or refresh your browser.
Session ID: (id)
 
So I can't publish, but I also can't figure out the reason why. What can I do here?
 
A little bit of context: the bot is made in a different environment and there it works without errors and we are able to publish it from there without errors. Afterwards, we exported it from there and imported and updated it to the current environment where the error started occuring.
  • renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Unable to publish bot due to error in system topic

    @Anonymous ,

     

    Try to sign out, close all browsers, sign in again, then try to edit.

    If the issue persists, raise a ticket here: https://powervirtualagents.microsoft.com/en-us/support 

  • Re: Unable to publish bot due to error in system topic

    Hello, thanks a lot for your reply. Unfortunately this is not possible. When I click the topic it also says the error:

     

    Something went wrong

    Please try again or refresh your browser.
    Session ID: (id)
  • renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Unable to publish bot due to error in system topic

    Hi @Anonymous ,

     

    Try to open your system topic, click to edit, then change something there, save and guarantee that is not occurring with no issue.

    Then, go publish again.

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