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PoweApps Portal user login

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Posted on by cmora

Hi community, i have a problem

The external users using the PowerApps Portal are having an issue. They can register to the portal but they cant see the menus, they only can see their name, Home page and their profile settings. I checked the Portal Resources ->Capacity and the User login is at 100 of 100 assigned.
I was wondering if this may cause some menu´s not showing for new users registering in the portal.

Thanks a lot !

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Power Apps portals

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BCBuizer 22,505 Super User 2025 Season 2 on at

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Hi cmora,

Do the external users have access to your datasource(s)? If they see a blank app, chances are high the issue lies there.

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cmora 4 on at

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Yes, they have acces to some Dataverse data, their site connects to Dynamics 365 for Customer Service, and even some Flows runs when they perform certain actions.

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BCBuizer 22,505 Super User 2025 Season 2 on at

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Perhaps it's worth checking the below link as it gives some more information about PowerApps Portals Licenses:

How are PowerApps Portals Licensed | Preact

"In this scenario, an external user is defined as a user authenticating with an identify that isn't in the Active Directory of the home tenant of the portal.
This is priced at £150.80 ($200) per month per 100 monthly logins across all deployed portals.
Each login provides a user with access to single portal for up to 24 hours. Multiple logins during this period will be counted as a single login. For example, if a user did not log-in the previous day but logs in 3 times today, this will be counted as a 1 unique login."

Going on what you described before, you seem to have run out of logins for the month.

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ragavanrajan 7,044 Most Valuable Professional on at

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Hi @cmora

if licensed are assigned properly it is most probably the web roles are not assigned to them. Perhaps you might have also created the Web page access control rule. Try the following approach, please.

In Portal Management:

1. Under Security > Contacts > Filter All contacts > Take one local login contact

2. Releated > Web Roles > Make sure you have added the appropriate web role (ex: authenticated users or any custom web roles if you defined)

3. Add the web roles > save and close

In Portal Studio > Press sync configuration and check with user if they can see menus now.

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