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Power Automate - Building Flows
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Reply Detection flow

Posted on 27 Nov 2024 21:21:24 by
Hey all,

I'm fairly new to Power Automate - although I've built most of the flows for my line of business. I'm looking for ways to improve / smooth out our daily processes. Currently we use a chat support model, where individuals reach out in our Microsoft Teams channel for answers to questions. I have a form linked in our teams that is connected to a Microsoft Sharepoint and a flow built to detect when a response has been submitted that will post that response to our teams channel. Sometimes we get backed up and miss questions. I'm wondering if there is a way to build a flow that can 

1. If a post has gone a certain amount of time without a reply, ping one of our tags in Microsoft Teams
 
or

2. If multiple posts have been posted in a short period of time (primarily during our rush hours), ping one of our tags in Microsoft Teams

Any guidance would be appreciated!

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