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Power app portal and cafex live assist

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Posted on by Sumaira

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Hello Community Experts,

I created a custom portal

I have set up cafex live assist

But I'm not able to see the chat button on my portal

I tried connecting the cafex and portal using the below link and few more sites but I'm still not clear how to integrate it!

https://docs.microsoft.com/en-us/archive/blogs/lystavlen/live-assist-for-dynamics-365-first-look

I'm unable to see the chat window or button on the portal i created, this is the only problem I'm facing

I'm struggling from quite long

Kindly guide,

Best Regards,

Sumaira Noor

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Power Apps portals

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OOlashyn 3,498 Most Valuable Professional on at

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Hi @Sumaira ,

Just configuring Live Assist is not enough for it to appear on your portal. You will need to add a code snippet to the Portal to be able to see the chat. Please follow official docs from Live Assists to find out how to do so.

Hope this will help.

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