Flow can't be run by users
HI,
Is this a Model Driven App or a Canvas App?
If this is a Canvas App, then use Monitor to see why they are unable to trigger the flow. I would expect them to get an Error, if you are using a Run command in your App.
But you said it doesn't run and no error (so I think something else is going on).
1. How do you know it's not running? Have you look at the 28 day log on the Details Page to verify its not running?
2. Run the App, with a user, under Monitor so we can catch whether or not its does really run or we get some error that it finds
3. Please show us your flow, it could be the logic in your flow that makes you think its not running and is.
4. So they users have been given a license for Both Power Apps and Power automate?
5. Does the flow us a Premium Connector?
6. Can you add some Trace statements around the code that SHOULD run the Flow, so that you can verify that in fact it did run it or skipped it please
Literally just add
Trace("About to run Flow");
Then after Flow
Trace("I should have run flow"); // here you can even append whatever status or value you think you are passing back???