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One B2C Tenant - Multiple PROD Apps

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Posted on by ID-17072100-0

I have a situation where I have multiple (10+) production dynamics 365 power pages applications connected to their own unique dataverses. Our clients share an identity pool from a dedicated B2C directory that serves as the global external IDP.

The problem is when updating B2C object claims it doesn't cascade back down to all the other application's contact records. For example, if I change my B2C email from a powerpages flow in one application, the contact's email is updated only in that dataverse.

Anyone else have experience with this? I would really rather not write some powerautomate or .net code in Azure to listen for changes on the B2C object to propagate down to dozens of environments.

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oliver.rodrigues 9,315 Most Valuable Professional on at

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One B2C Tenant - Multiple PROD Apps

You need here some sort of Contact Sync mechanism

basically once one Contact is updated, you need to reflect that into the other D365 environments

if you can simplify the business logic here it would be great, for example

only Portal XXX can have Contact details updated

if users wants to update phone number on Portal YYY, you send a message for them to open Portal XXX to update their details

this simplifies a bit the solution since it will force the integration to happen one-way only, otherwise you will have to deal with two-way / avoid infinite loops etc

unfortunately I don't really see a way out without this integration, either is Cloud Flow / Plug-ins / Azure Functions / etc

the trigger here can still be Dataverse, it doesn't need to be Azure B2C I think

hope this helps