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180A user had created a number of views and shared these across the organisation.
One particular field, a Whole Number data type (formatted as a duration), showed up as blank. When the user opened a specific record, the duration field would then show up for that record and any other records that had been opened. When the user disconnected from the internet and reconnected, the column was empty again. This effected other users across different browsers, devices and OS (Mac and Windows).
The duration field is a simple type (not calculated or rollup) but is populated by a simple Javascript web resource from a start date/time and end date/time field.
We looked at the FetchXML of the affected views and the duration field was missing. We asked the user to remove and add the duration column again, and all values showed up in the view (and in the FetchXML). This appeared to resolve the issue for everyone.
Approximately a week later, the duration column was empty again. However, this time the FetchXML looks OK as do the network logs. Again, this is happening to different users, across different devices and browsers - it is also happening across different environments (dev/test/prod). When adding the duration field to an existing view it also shows up as blank. If you export the view to Excel, the values are displayed.
A browser refresh looks to have resolved the issue for each user.
Does anyone have any clues as to what may have caused this? And how to resolve it for good?
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