Hi everyone,
Hope someone knows a solution for this problem: I've built a flow that is asking approvals to people in our tenant. Some of them don't have a license for the Power Platform.
There are 2 types of layouts in which the email appears (in exactly the same conditions). Sometimes everything looks 'normal' in the layout and people can approve or reject directly from the email. But once in a while, the same people receive an email that looks different (the buttons are 'Power-Automate-blue' instead of 'white with a blue border'). The situation is exactly the same (same inbox, same email platform, same computer, same flow, etc). If the email has the blue buttons, they are redirected to make.powerautomate.com for approvals. Then they get an error, because they don't have a license (or the email was redirected and people are not logged in with the right account for example).
So sometimes it is caused by the fact that they are logged in on a different (Microsoft) account, or they are redirecting our email to another (private) email platform, etc. That's causing some trouble. Logging in to the Outlook on the web in an InPrivate or Incognito browser, sometimes helps, sometimes it won't. The last escape that I use is to ask them to log in to Teams and give the approval/reject response there. Sometimes it seems like these above situations are not the case and I can't discover the cause of these problems. Until now, the solutions I suggest are working (InPrivate/Incognito browser, webmail or Teams).
But what I'm looking for, is a solid solution: why does this happen and what can I do to prevent it? Why does it sometimes work and seconds later it doesn't with the exact same conditions? My ideal situation would be that everybody can approve/reject directly from the email without any problems.
BTW: I'm using the 'Start and wait for an approval' action.
Thanks in advance, help is much appreciated 🙏
Femke
