Opening a canvas app inside Teams gets to an infinite loading loop

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Posted on by VilPel

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Hello community,

I have a Power App (canvas app) that is used mainly inside Teams. It is NOT a Dataverse for Teams app, it is built in Power Platform and added as a zip-file in Teams store.

My organization uses this app daily as a global app in Teams and most of the users have pinned it to their left sidebar in Teams. Lately though, there has been some strange behavior when opening the app. For example, first you navigate to "Chat" or "Teams" in your Teams and after that click the Power App. The app gets stuck in this continuous white loading screen and nothing happens.

When you refresh the app from the top-right corner, the app starts loading normally and opens up. For some reason, the initial launch is the problem when you come to the app from somewhere else in Teams.

Has anyone else experienced this type of behavior lately? The problems started for us this week.

Thank you in advance,

Ville

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Devikumari Krishna 988 Super User 2024 Season 1 on at

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Re: Opening a canvas app inside Teams gets to an infinite loading loop

Hi @VilPel ,

If the issue is not yet solved please raise a support ticket with Microsoft.

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Stroh 4 on at

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Re: Opening a canvas app inside Teams gets to an infinite loading loop

Sadly yes. It hopefully might resolve itself in the next days, as your problem....hopefully.
If you hear anything else, it would be kind if you share the information
VilPel 287 on at

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Re: Opening a canvas app inside Teams gets to an infinite loading loop

Hi @Stroh ,

The issue still has not been resolved for us either. Still waiting for further assistance with the case...
Stroh 4 on at

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Re: Opening a canvas app inside Teams gets to an infinite loading loop

Hi, we got the same problem, so we would be very interested in a possible solution if you get one.
Best
Stroh
VilPel 287 on at

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Re: Opening a canvas app inside Teams gets to an infinite loading loop

Thanks for the reply,

We have already created a case about this and the problem is not solved yet. I was just wondering if anyone else has the issue...

Ville
v-yujincui-msft on at

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Re: Opening a canvas app inside Teams gets to an infinite loading loop

Hi @VilPel ,

If your problem is still not solved, I suggest you create a support ticket for professional assistance following the below procedure.
Get Help + Support - Power Platform | Microsoft Docs

Hope your problem can be solved as soon as possible.

Best Regards,
Charlie Choi

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