Power platform customer support via admin centre

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Posted on 27 Mar 2024 19:12:24 by Veblitz

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Hi Team,

I tried to raise ticket through admin portal for Power Platform issues and workaround etc but we are not getting right responses for our ticket,please let me know if there are any way to forward to respective area of expertise.

Kindly suggest.

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Power Automate

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pavanmanideep 483 on 28 Mar 2024 at 23:58:08

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Re: Power platform customer support via admin centre

Hi @Veblitz ,

While raising the support ticket itself, you can choose your respective product, mention your issue and you can increase the severity of the ticket if you have premier support plans, so that your issue can be addressed sooner. There is no specific email address which you can email to as such.

For further reference, you can refer Get Help + Support in Power Platform - Power Platform | Microsoft Learn

If I have answered your question, please mark your post as Solved.
If you like my response or got a direction forward to proceed, please give it a Thumbs Up. Appreciate your Kudos. You can accept more than one post as a solution.

If you were still facing any issue or challenge, please do let me know so that I can try to check for you. Happy to help you further.

Blog:https://ecellorscrm.com

Cheers,
PMDY
Veblitz 2,245 on 28 Mar 2024 at 20:52:51

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Re: Power platform customer support via admin centre

I'm looking forward to reach right team for my query and im already aware of raising ticket but I need to escalate ticket to right team.kindly let me know if any email dl for ticket escalation to forward right team
pavanmanideep 483 on 27 Mar 2024 at 22:40:37

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Re: Power platform customer support via admin centre

Hi @Veblitz

Hope you referring to the ticket created with Microsoft. The response actually depends based on the SLA and priority set.

You should have created the support ticket via Power Platform Admin Center --> Get Help + Support --> Choose your problem

If I have answered your question, please mark your post as Solved.
If you like my response or got a direction forward to proceed, please give it a Thumbs Up. Appreciate your Kudos. You can accept more than one post as a solution.

If you were still facing any issue or challenge, please do let me know so that I can try to check for you. Happy to help you further.

Blog:https://ecellorscrm.com

Cheers,
PMDY