Hi There,
We have customer serive portal. We need to ask customer about the cancellation reason whenever they click on the cancel button on a case form.
Would you please let me know I have to implement this via a javascript code? or there are some configurations for it?
I tried to investigate the case-edit Entity form and I realized I can only enable confirmation with a Yes/No button dialog. I wish I could put a multi line field or even the status reason option set in the dialog and send that information to dynamics after clicking cancel or clicking yes, on the confirmation dialog.
