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Posted on by Arvid-Jensen

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Hi all,

I am pretty new to Power Pages, but I have been using other Power Platform products, such as Power Automate.

I am having an issue when trying to use Copilot. I know it is in preview, but does anybody else have this problem?

It works fine in Power Automate.

I get the following message whatever I ask it:

There was a problem connecting to the server. Please try again

Thanks in advance!

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Inogic 1,283 Moderator on at

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Hi @Arvid-Jensen

Based on our understanding, you are experiencing an issue when trying to use Copilot.

Copilot is indeed a powerful feature, but it’s essential to understand its current state during the preview phase. Here are some insights to help you troubleshoot:

Preview Status
  Copilot is still in preview, which means it’s actively being developed and refined.
As of now, it’s primarily available in US environments due to the open AI region.
Keep an eye out for updates as it becomes more widely accessible.

2. Server Connection Issue
The error message you’re encountering (“There was a problem connecting to the server. Please try again”) indicates a connectivity issue.
Let’s explore some steps to troubleshoot
Network Connectivity: Ensure that your network connection is stable and not blocking any requests.
Retry: As suggested, try again after a few moments. Sometimes transient issues can cause this message.
Tenant-Specific: Verify if other users in your tenant are experiencing similar problems. It might be specific to your environment.

3. Admin Actions

If the issue persists, consider reaching out to your Power Platform admin.
Check if there are any tenant-specific configurations affecting Copilot.
Start a support request with Microsoft to address any underlying issues
Refers Link:
https://learn.microsoft.com/en-us/power-pages/configure/ai-copilot-overview
Thanks!

Inogic Professional Service Division
An expert technical extension for your techno-functional business needs
Power Platform/Dynamics 365 CRM
Drop an email at crm@inogic.com
Service:  http://www.inogic.com/services/
Power Platform/Dynamics 365 CRM Tips and Tricks:  http://www.inogic.com/blog/

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