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Session Id : rNr4xTQbg7/rwYt6Pxj3eJ
Power Platform Community / Forums / Power Automate - Building Flows / How to create a workfl...
Power Automate - Building Flows
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How to create a workflow for after business hours emails for internal and external contacts

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Posted on 16 Jul 2024 21:59:20 by avaladez

I am trying to create a MS workflow that would send recurring emails outside of business hours (business hours: M-F, 8:30am-5pm), with the ability to send separate emails to internal and external users. 

 

I tried creating a workflow for OOO which did send an automated email at the referenced time intervals, but I was not given the option to send separate messages for internal versus external users when using the "reply to email (V3)" function. 

 

I also tried creating a workflow using "setup automatic replies" (to replace the aforementioned "reply to email (V3)" funciontbut when I turn on the flow it is always enabled and does not send at the specified timeframe, despite having a scope with received datetime and working hours referenced. 

 

Not sure what I am missing? See image below for reference.

 

avaladez_1-1721166910313.png

 

 

 

  • avaladez Profile Picture
    avaladez on 31 Jul 2024 at 21:02:20
    How to create a workflow for after business hours emails for internal and external contacts
    Thank you! I was able to resolve this by creating a separate flow for internal and external users. 
     
    Now I am encountering a separate issue where if I receive an automated email after hours and my workflow responds to it there is an infinite loop of automated messages.
     
    Do you know if there is a way to restrict the flow from sending emails responses to automated emails (perhaps via the "reply to email (V3)" function)?
  • VictorIvanidze Profile Picture
    VictorIvanidze 11,989 on 22 Jul 2024 at 17:32:38
    How to create a workflow for after business hours emails for internal and external contacts
  • Dieter Gobeyn Profile Picture
    Dieter Gobeyn 29 on 16 Jul 2024 at 22:19:53
    Re: How to create a workflow for after business hours emails for internal and external contacts

    Exchange out of office detects internal users by checking if the email domain matches the organization's domains. External users are identified as those whose email domain does not match.

     

    This functionality is not part of the Power Automate connector. You'll have to create separate conditions in your workflow to handle internal and external users manually.

     

    If I've been helpful, please mark my answer as Resolved/Answered and give it a thumbs up. This will help others too.

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