Unable to Claim Power Up Program Voucher – Authenticator Device Stolen

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Posted on by Hamza Khalid

Hi Community,

I recently completed the Microsoft Power Up Program and received an email to claim my voucher. Unfortunately, my authenticator device was stolen, and now I’m unable to sign in to my Microsoft account to proceed with the voucher claim.

I tried setting up Microsoft Authenticator on a new device, but it requires verification from the old (stolen) device, which I no longer have access to.

What steps can I take to regain access to my account and claim my voucher? Any help would be appreciated!

Thank you.

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Michael E. Gernaey 53,362 Super User 2025 Season 2 on at

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Hi @CU22022015-0

So this question isn't really a Power App / Program question as I am assuming you have more than just this program in your App.

You actually need to contact Microsoft support and hopefully you setup a backup email/contact for your Authenticator.

It's definitely possible the program will send you another voucher, but fixing your authenticator problem is something you need to get help from the Authenticator / Microsoft folks.

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MS.Ragavendar 4,984 Super User 2025 Season 2 on at

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@CU22022015-0,

kindly drop a note to powerup-support@microsoft.com , they can assist on you further.

🏷️ Please tag me @MS.Ragavendar if you still have any queries related to the solution or issue persists.

✅ Please click Accept as solution if my post helped you solve your issue and help others who will face the similar issue in future.

❤️ Please consider giving it a Like, If the approach was useful in other ways.

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MS.Ragavendar 4,984 Super User 2025 Season 2 on at

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@CU22022015-0,

A quick follow-up to see, does the suggestion worked for you or still you were looking for any other approaches or assistance.

🏷️ Please tag me @MS.Ragavendar if you still have any queries related to the solution or issue persists.

✅ Please click Accept as solution if my post helped you solve your issue and help others who will face the similar issue in future.

❤️ Please consider giving it a Like, If the approach was useful in other ways.

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