Error code by questioning CoPilot in MS Teams

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Posted on 30 Apr 2024 09:23:19 by TV-03050653-0

Hi All,

We created a (test) Copilot for a digital IT Servicedesk bot.

The bot is connected with MS Teams by SSO. That works fine.

In Copilot studio we uploaded a test document at the Gen AI section to test the answers.

In this document we put some simple QnA for IT problems. (i.e. my printer doesn't work)

When I test the question in Copilot studio everything works fine, but when I test it in MS Teams, I get an error.

Sorry, something unexpected happened. We’re looking into it. Error code: SystemError. Conversation ID: a:1mBQXb1rSQeU2a_f0xXasbms-ZV5_L9UtZ_WWOsZgujh2qJK0ajfPE8JW9zjGTNcX780PcFEe9NX-khRrCSRP6Vj2RAMoDYMYmUnyeDrpayyHDflJjSC46Lk9rgEMO1Le. Time (UTC): 4/30/2024 9:12:04 AM.

Does anybody knows what could cause this error or seen this before?

Looking forward hearing form you!

Best Regards

Theun

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Teams

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TV-03050653-0 35 on 02 May 2024 at 06:22:41

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Re: Error code by questioning CoPilot in MS Teams

Hi @remidyon

When I opened the Demo website, it asked (again?) for Admin consent for CoPilot acces.
After doing that, it works. republished and connected again to Teams, also working now!

Thanks!

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remidyon on 01 May 2024 at 18:02:43

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Re: Error code by questioning CoPilot in MS Teams

Hi @Tvdveeken
Can you try re-publishing your bot to Teams? I don't have this issue when I create a similar test.
Do you have the issue in the demo website as well?

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