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Outlook.com - Invalid connection

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Posted on by Community Power Pla... Microsoft Employee

When connecting to Outlook.com, I try to sign in using my work Microsoft account email and get "That Microsoft account doesn't exist. Enter a different account or get a new one."

My IT Department says we use mail.companyname.com and they are in the process of moving to office.com (which I can get to but shows old emails, not synced to exchange properly is my guess.)

Any ideas?

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v-yiwenxie-msft Microsoft Employee on at

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Hi @Anonymous

Could you please try to use Outlook 365 connector to connect to your work Microsoft account because Outlook.com connector is used to connect to a personal account which is not a work or school account.
If this problem still exists, please feel free to let me know.

Best Regards,
Community Support Team _ Kira Xie
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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asamr 54 on at

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Hi - I am using the correct connector - But I am still receiving an error.

"Connection not found. Please create a new connection and change your application to use the new connection."

Error

Outlook 365

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pauldeden 46 on at

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Same problem here. Just started.

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neilbroome Microsoft Employee on at

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Same issue started today

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neilbroome Microsoft Employee on at

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Same issue

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mbirchler 2 on at

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where is this located?

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Humanoidhuman 30 on at

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To add on to that I have a preset desktop flow which includes pulling out attachments from my outlook (professional account). Is there a workaround to it so that I don't have to change my entire desktop flow to get the required files from Outlook 365 as opposed to the desktop version just because the online Automate does not allow professional outlook accounts to be connected? TIA

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jgabrielson 29 on at

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same issue. Was working fine now says "Invalid connector" in the flow edit and "Name cannot be null or empty." when creating a new connector for outlook

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