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Outlook.com - Invalid connection

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Posted on 12 Feb 2021 13:23:45 by Community Power Pla...

When connecting to Outlook.com, I try to sign in using my work Microsoft account email and get "That Microsoft account doesn't exist. Enter a different account or get a new one."

My IT Department says we use mail.companyname.com and they are in the process of moving to office.com (which I can get to but shows old emails, not synced to exchange properly is my guess.)

Any ideas?

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jgabrielson 29 on 26 Mar 2024 at 19:31:48

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Re: Outlook.com - Invalid connection

same issue. Was working fine now says "Invalid connector" in the flow edit and "Name cannot be null or empty." when creating a new connector for outlook

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Humanoidhuman 30 on 07 Mar 2024 at 19:18:05

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Re: Outlook.com - Invalid connection

To add on to that I have a preset desktop flow which includes pulling out attachments from my outlook (professional account). Is there a workaround to it so that I don't have to change my entire desktop flow to get the required files from Outlook 365 as opposed to the desktop version just because the online Automate does not allow professional outlook accounts to be connected? TIA

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mbirchler 2 on 27 Feb 2023 at 22:21:49

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Re: Outlook.com - Invalid connection

where is this located?

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neilbroome Microsoft Employee on 30 Jul 2021 at 22:55:39

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Re: Outlook.com - Invalid connection

Same issue

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neilbroome Microsoft Employee on 30 Jul 2021 at 22:55:19

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Re: Outlook.com - Invalid connection

Same issue started today

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pauldeden 46 on 30 Jul 2021 at 22:53:29

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Re: Outlook.com - Invalid connection

Same problem here. Just started.

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asamr 54 on 11 Mar 2021 at 14:37:43

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Re: Outlook.com - Invalid connection

Hi - I am using the correct connector - But I am still receiving an error.

"Connection not found. Please create a new connection and change your application to use the new connection."

Error

Outlook 365

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Verified answer

v-yiwenxie-msft Microsoft Employee on 17 Feb 2021 at 01:26:28

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Re: Outlook.com - Invalid connection

Hi @Anonymous

Could you please try to use Outlook 365 connector to connect to your work Microsoft account because Outlook.com connector is used to connect to a personal account which is not a work or school account.
If this problem still exists, please feel free to let me know.

Best Regards,
Community Support Team _ Kira Xie
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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