Portals Email Confirmation not working

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Posted on 14 Jul 2022 13:18:29 by faisalje

I have enabled logging in to a Portal, including Email Confirmation.

However, the Email Confirmation feature in the user Profile page doesn't seem to be working.

There is an Email Confirmation link in the Profile page, however when you click it, it takes you to the Email Confirmation page, but there is no button to click to send the actual email. I'm not sure if there is supposed to be a button or just navigating to the page triggers the confirmation email.

Is the email supposed to be triggered automatically when the Email Confirmation link is clicked or is there a button missing on the Email Confirmation page?

Not sure what's missing here.

Profile page

Email Confirmation page - with no button

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Erandi 265 on 26 Feb 2024 at 10:57:20

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Re: Portals Email Confirmation not working

hi,
I tried your steps .but I got stuck with below screen. I cant change the From email address. It is not editable .How can change it to another email?
thanks
HarminderSethi 21 on 30 Oct 2023 at 15:27:00

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Re: Portals Email Confirmation not working

I created new portal today in new test environment and found that Send Email Conformation To Contact is now not available at all. Then I tried creating the same process by refering existing process from old environment and followed the steps provided by @faisalje but it did not work. Then I found that once the portal is created, few power automates flows are also created automatically and all are set to turn off state and one of the power automate send the account confirmation mail but it does not provide the link to activate the email so may be in future the confirmation process will be change all together. For the time being I have set the Authentication/Registration/EmailConfirmationEnabled to false
faisalje 60 on 01 Sep 2023 at 17:53:10

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Re: Portals Email Confirmation not working

Here are a few settings that must be enabled.
The Site Setting Authentication/Registration/EmailConfirmationEnabled must be set to true.
The Send Email Conformation To Contact process must be sent from an email account that has emailing privileges. By default it's set to use a system account which does not have these privileges. You will have to deactivate the
Send Email Conformation To Contact process, click the Set Properties button to open the email configuration and change the From email address to one that has the proper rights. We created an organizational account with a mailbox and used this.
Mlalahoi 2 on 01 Sep 2023 at 15:31:51

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Re: Portals Email Confirmation not working

Does anyone have a solution for this? Thank you!
User2023 25 on 11 Apr 2023 at 16:56:08

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Re: Portals Email Confirmation not working

Same issue here as well. I am scratching my head, thinking to myself why make something like this and not allow me, as an admin user edit the page/code to actually send the email and allow me to confirm it.
faisalje 60 on 21 Mar 2023 at 22:37:53

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Re: Portals Email Confirmation not working

Sorry, not yet. I have just created a new portal and I can see the same issue is there as well.
borsikadam 2 on 21 Mar 2023 at 21:26:07

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Re: Portals Email Confirmation not working

Hi faisalje!

Did you manage to find the solution to this issue? I am experiencing the same issue on my portal.

Regards,
Adam
faisalje 60 on 14 Jul 2022 at 17:09:13

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Re: Portals Email Confirmation not working

Follow-up.

The correct Complete Registration message is being created for the Contact under the Timeline; however, the corresponding email is not being sent.

I have confirmed in a manual test flow that the email account I am using to send email can in fact send messages.

The Send Email confirmation to Contact process is not being consistently triggered.