Approval Button cannot work in outlook email

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Posted on 28 Feb 2023 08:26:57 by JuanDU

I have set up an approval workflow using Microsoft Power Automate automated flow. In most cases, users will be able to do the approval flow directly from their Outlook email.

However, I have noticed that for some cases, users are receiving emails with buttons which appear strange, and when clicked, take them to a new page instead of entering comments in the next step of the approval flow. After several minutes, the email will revert back to the normal approval email.

The following is the screenshot of one example:

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annajhaveri 8,531 Most Valuable Professional on 02 Mar 2023 at 11:53:12

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Re: Approval Button cannot work in outlook email

@JuanDU usually the buttons appear in approval email when there is an email security which is blocking actionable messages in outlook. You can check with your exchange team where any email security like mimecast or any other is applied on emails.

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